Summary
Overview
Work History
Education
Skills
Timeline
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Molly McBain

Clifton Park,NY

Summary

Dedicated Pet Sitter with advanced knowledge of animal care and client relationship management. Well-versed in stringently following owner instructions for pet medication, dietary needs, and daily care.

Responsible Barista Shift Manager with nearly two years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, cash management, training employees, conducting inventory, and setting up displays and promotional banners.

Hardworking Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

4
4
years of professional experience

Work History

Dog Pet Sitter

Rover.com
01.2023 - Current
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Prepared food and water following instructions from pet owners.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email, and text.
  • Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.

Shift Supervisor

Starbucks
05.2021 - 02.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied security, safety and loss prevention strategies during shifts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Cashier

Market 32
11.2019 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Bachelor of Science - Economics

Siena College
Albany, NY
05.2025

High School Diploma -

Shenendehowa High School
Clifton Park, NY
06.2022

Skills

  • Complex Problem-Solving
  • Constructive Feedback
  • Team Goals
  • Staff Management
  • Customer Preferences
  • Closing Procedures
  • Work Station Assignments
  • Hand-Crafted Drink Recipes
  • Master Menu Analysis
  • Inventory Control
  • Barista Training
  • Maintain Food Safety

Timeline

Dog Pet Sitter

Rover.com
01.2023 - Current

Shift Supervisor

Starbucks
05.2021 - 02.2023

Cashier

Market 32
11.2019 - 05.2021

Bachelor of Science - Economics

Siena College

High School Diploma -

Shenendehowa High School

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Molly McBain