Molly McBride
Saint Louis,MO
Summary
A dynamic professional with a spirit for cultivating unforgettable experiences. A seasoned background in the tourism, hospitality and entertainment industries. Managing strong teams, and liaising with guests, vendors, and team personnel to create unforgettable memories. Proactive, detail-oriented and passionate administrator.
Overview
38
38
years of professional experience
Work History
Tour Director
03.2022 - Current
- Contracted with local (Destination St. Louis) and national (Gerber Tours, Grand Classroom, Scholastica, Viking Cruises) tour companies, led student and adult tours across cities in the US.
- Guided travelers through destinations and schedules, enhancing their experience of local attractions.
- Coordinated hotel check-ins, transportation, and departure logistics, ensuring smooth tour operations.
Service Captain, Bartender, Banquet Staff
Butler's Pantry
01.2022 - Current
- Managed service flow for corporate events, private functions, and weddings, assigning staff responsibilities, adjusting as needed, and troubleshooting issues.
- Set up bar and ensured inventory availability, delivering excellent customer service while promoting responsible consumption.
- Coordinated with staff during events, overseeing set-up, service, and clean-up activities to ensure smooth operations.
Event Manager
SqWires Restaurant
10.2022 - 11.2023
- Served as the primary point of contact for clients, facilitating seamless communication and high-quality service throughout events.
- Supervised service staff during receptions and dining events. Coordinated with the Head Chef regarding timeline and quality control.
Guest Services Agent
Viking Mississippi
04.2022 - 09.2022
- Established hospitable atmosphere for guests, delivering 5-star customer service. Proactively addressed guest feedback, requests, and issues to enhance guest satisfaction. Supported Hotel Manager and coordinated with Shore Excursions and Hotel Administration.
Assistant General Manager
Beyond Van Gogh
10.2021 - 03.2022
- Assisted General Manager in leading 50+ staff to deliver exceptional customer service.
- Managed on-site customer relations and ensured quality control during events.
- Supervised opening/closing procedures, ensuring a safe and organized event space.
Hotel Manager
Alaskan Dream Cruises
05.2021 - 09.2021
- Hotel Manager on a 54 pax expedition style cruise ship in Southeastern Alaska. Oversaw Hotel, Galley & Bar operations. Trained staff to provide exceptional hospitality and memorable experiences during seasonal cruises.
- Managed crew, recorded inventory, ordered weekly provisions, liaised with other departments & vendors regarding repairs, scheduling and adhering to company safety procedures and employment policies.
Hotel Manager
Lindblad Expeditions
06.2018 - 12.2019
- Managed hotel department operations on luxury expedition cruise ship, overseeing stewards, bar, purser, galley, and wellness associates to ensure seamless service delivery.
- Oversaw hotel department purchases and guest accounts while liaising with all departments to resolve issues and coordinate scheduling.
- Ensured guest satisfaction through attentive service and support.
- Supervised on-shore beach BBQs and on-board cocktail hours and special events to enhance guest engagement and satisfaction.
Purser
American Queen Steamboat Co
04.2016 - 01.2017
- Handled administrative, duties, account reconciliation and guest services on board a 420 passenger vessel.
- Additional duties included customer relations, interdepartmental communication, guest account management and administrative functions. (MXP Database Software)
Cruise Manager
The Strand Cruise
Yangon, Myanmar
11.2015 - 02.2016
- Prepared, launched, and oversaw inaugural voyages of Strand Cruise, delivering a curated 5-star experience on the Ayeyarwady.
- Managed Operations, F&B, Galley, Front Office, Boutique, Housekeeping, Spa, and Marine departments to ensure seamless service delivery.
- Coordinated social and cultural events; organized VIP and special guest requests; supervised on-board events and shore excursions to enhance guest experience.
Cruise Manager
Aqua Expeditions
, Cambodia/Vietnam
12.2014 - 10.2015
- Cultivated an inclusive atmosphere for guests on an upscale, luxury expedition-based cruise. Organized VIP amenities and guest requests, including dietary restrictions and special celebrations; supervised on-board activities and shore excursions.
- Oversaw operations of reception, crew, bar, galley, expedition guides, and boutique to ensure smooth service.
- Handled all on-board accounting, purchase requests, staff leave, and sales.
Cruise Director
Victoria Cruises
03.2012 - 01.2014
- Provided 5-star customer service to passengers; updated daily itineraries, as well as, coordinated all social and cultural events
- Coordinated VIP requests and communicated with tour leaders about onboard and shore excursions to ensure seamless experiences.
- Engaged in teamwork with key staff to maximize the overall cruise experience of guests.
Executive Assistant/Production Administrator
NYC Media/Mayor's Office of Media & Entertainment
New York, NY
06.2007 - 10.2010
- Acted as the Production Administrator for the Production and Post Production departments and as the Executive Assistant to the General Manager and Director of Programming. Managed calendars, coordinated workflows, handled office administration, liaised with department commissioners, assisted with shoot logistics and deadlines, coordinated interns, managed proprietary information, and facilitated communication between the production department and outside production companies.
Office Manager
HammerBodies Custom Fitness Clinic
St. Louis, MO
05.2004 - 06.2006
- Executed day-to-day operations of a private sports performance/custom fitness training facility, including hiring and supervising a staff of 5, managing customer service and marketing, scheduling with EZ Facility, maintaining databases with ACT, tracking inventory, and handling payroll and billing with Microsoft Office.
Substitute Teacher
Clayton School District
St. Louis, MO
09.1995 - 09.1996
- Provided instructional support for K-8 students in the Clayton School District during teacher absences, ensuring continuity of learning and classroom management.
Administrative Assistant/Directors Rep.
Pecos Films
Nashville, TN
09.1995 - 09.1996
- Represented directors to record company executives and artists; coordinated video projects and supervised production, including casting, location scouting, and on-set assistance. Directed operations of the Nashville office.
Executive Assistant
Arista Records
Nashville, TN
09.1994 - 09.1995
- Coordinated day-to-day schedule for president of Arista Records/Nashville, managing calendar, correspondence, expense reports, and travel arrangements. Attended weekly executive staff meetings and facilitated special projects to support strategic initiatives.
Executive Asst/Dir. of Artist Relations
Refugee Management, Inc.
Nashville, TN
08.1990 - 08.1994
- Assisted president & vice-president in all areas of administration including preparation of contracts, tracking & distributing tour information & press kits, spearheading touring efforts & special projects. Acted as liaison between artists and record company executives, agents and media/corporate sponsors.
Administrative Assistant
Jim Halsey Company
Los Angeles, CA
08.1988 - 01.1990
- Managed executive calendars and travel arrangements for Jim Halsey Company artists.
- Coordinated the International Federation of Festivals' annual conference as an administrative assistant to senior booking agency executives.
- Prepared contracts, correspondence, and booking packets for talent engagements.
- Answered client calls and routed messages for agency staff.
Education
Bachelor of Arts - Communications
University of Colorado At Boulder
Boulder, CO05-1986
Skills
- Strong interpersonal communication skills
- Event logistics management
- Team management, motivation & training
- Office administration, Microsoft Office
- Reliable, self-starter, flexible, organized
- VIP services, customer relations
Timeline
Event Manager
SqWires Restaurant
10.2022 - 11.2023
Guest Services Agent
Viking Mississippi
04.2022 - 09.2022
Tour Director
03.2022 - Current
Service Captain, Bartender, Banquet Staff
Butler's Pantry
01.2022 - Current
Assistant General Manager
Beyond Van Gogh
10.2021 - 03.2022
Hotel Manager
Alaskan Dream Cruises
05.2021 - 09.2021
Hotel Manager
Lindblad Expeditions
06.2018 - 12.2019
Purser
American Queen Steamboat Co
04.2016 - 01.2017
Cruise Manager
The Strand Cruise
11.2015 - 02.2016
Cruise Manager
Aqua Expeditions
12.2014 - 10.2015
Cruise Director
Victoria Cruises
03.2012 - 01.2014
Executive Assistant/Production Administrator
NYC Media/Mayor's Office of Media & Entertainment
06.2007 - 10.2010
Office Manager
HammerBodies Custom Fitness Clinic
05.2004 - 06.2006
Substitute Teacher
Clayton School District
09.1995 - 09.1996
Administrative Assistant/Directors Rep.
Pecos Films
09.1995 - 09.1996
Executive Assistant
Arista Records
09.1994 - 09.1995
Executive Asst/Dir. of Artist Relations
Refugee Management, Inc.
08.1990 - 08.1994
Administrative Assistant
Jim Halsey Company
08.1988 - 01.1990
Bachelor of Arts - Communications
University of Colorado At Boulder