Nisha Amin

Manage and Escort International tour groups and school groups from overseas on sightseeing tours throughout USA, Canada, South America and student workshops at NASA.

• Guided groups of up to 40-50 people on scheduled tours.
• Anticipated problems, resolved issues using problem-solving skills to develop effective solutions for challenging situations.
• Liaison between operations team, passengers, hotels, sightseeing, tour guides, restaurants, coach drivers and deliver smooth logistics required, thus deliver top-shelf tours by professionally handling operational needs.
• Evaluated services received during tour and report findings to operational and management team.
• Cultivated interpersonal skills by building positive relationships with others.
• Managed time efficiently in order to complete all tasks within deadlines.
• Sustained friendly, courteous communications with visitors throughout each tour.

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel requirements for customers, arranging for airfare as well as hotel, and rental car reservations, and advising customers on necessary travel documents.
• Performed and exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Worked closely with clients to understand unique needs and meet specific travel desires.

• Escorted Tour Groups to Europe, United Kingdom, Egypt, Athens, East Africa, India, Middle East, Maldives, Mauritius, Far East Asia, and Australia.
• Guided groups of up to 45 plus passengers on scheduled tours.
• Established Respond to timely emergencies and decisions for passengers to solutions for unforeseen situations on travel.
• Monitored guest activities to ensure compliance with tour regulations and safety practices.
• Used critical thinking to break down problems, evaluate solutions and make decisions for passengers.
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
• Exercised leadership capabilities by successfully motivating and inspiring others