Molly McGovern
Point Pleasant,NJ
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking abilities and customer service skills at The Grenville Hotel & Restaurant to enhance guest experiences. Expert in hospitality service and problem-solving, I consistently maintained cleanliness and efficiency, fostering repeat business and handling customer concerns effectively at Lenny's Colonial Ranch Market.
Overview
5
5
years of professional experience
Work History
Waitress
The Grenville Hotel & Restaurant
12.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier/Produce Department Associate
Lenny's Colonial Ranch Market
05.2019 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2026
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Cash Handling
- Hospitality service expertise
- Memory retention
- Complex Problem-Solving
- Complaint resolution
- Allergy awareness
- Reliable and Responsible
Timeline
Waitress
The Grenville Hotel & Restaurant
12.2022 - Current
Cashier/Produce Department Associate
Lenny's Colonial Ranch Market
05.2019 - 08.2023
High School Diploma -
East Stroudsburg University of Pennsylvania