Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Molly Mcmillin

Fort Worth,TX

Summary

Proactive customer service professional with a strong focus on active listening and complaint resolution. Experience in building trusting relationships with clients, ensuring high levels of satisfaction and retention in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

University Of North Texas
Denton, TX
03.2026 - Current
  • Assisted students and faculty with inquiries, providing timely and accurate information.
  • Resolved customer complaints efficiently, enhancing overall satisfaction and retention.
  • Collaborated with team members to improve service delivery processes and response times.
  • Monitored and updated database systems to maintain accurate records of interactions.

Pet Sitter

Kelly Blankenship
Fort Worth, TX
06.2024 - Current
  • Provided attentive care for multiple pets, ensuring safety and comfort during daily routines.
  • Administered medications and dietary requirements based on individual pet needs and owner instructions.
  • Developed personalized exercise plans to promote health and well-being of pets in care.
  • Established trusting relationships with clients through effective communication and reliability.

Sales Assistant

Alamo Fireworks
Aledo, TX
06.2021 - 07.2023
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained merchandise displays and stock levels to optimize visibility and accessibility of products.
  • Processed sales transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
  • Developed a deep understanding of product features, enabling informed recommendations to customers.

Babysitter

Courtney Caylor
Fort Worth, TX
08.2021 - 07.2022
  • Supervised children's activities, ensuring safety and engagement.
  • Developed and implemented age-appropriate educational games and crafts.
  • Coordinated daily schedules, balancing playtime, meals, and rest periods.
  • Communicated effectively with parents regarding children's progress and needs.
  • Maintained cleanliness and organization of play areas to promote a safe environment.

Education

Bachelor of Science - Graphic Design

University of North Texas
Denton, TX
05.2029

High School Diploma -

Titan Academy
White Settlement
05.2025

Skills

  • Customer service
  • Active listening
  • Data entry
  • Problem resolution
  • Customer relations
  • Payment processing
  • Complaint handling

Certification

Adobe Illustrator/Photoshop certified.

Timeline

Customer Service Representative

University Of North Texas
03.2026 - Current

Pet Sitter

Kelly Blankenship
06.2024 - Current

Babysitter

Courtney Caylor
08.2021 - 07.2022

Sales Assistant

Alamo Fireworks
06.2021 - 07.2023

Bachelor of Science - Graphic Design

University of North Texas

High School Diploma -

Titan Academy