Molly Mulvihill
King of Prussia,PA
Summary
Results-oriented Credit and Collections analyst with a proven track record of implementing streamlined collections processes, reducing overdue accounts by 85% and increasing on-time payments by 30%. Collaborative leader who has successfully developed and implemented new invoicing systems, resulting in a 20% reduction in invoice errors and improved overall accuracy. Analytical thinker who has identified opportunities for process improvement, leading to a 30% decrease in average days sales outstanding (DSO) and improved cash flow.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Coordinator
Mid-Atlantic Parts Distributors
Broomall, PA
08.2024 - Current
- Accounts Receivable ManagementCustomer Billing & Invoicing· Payment Posting & Reconciliation· Collections & Dispute Resolution· Financial Reporting & Month-End Close·ERP Systems (e.g., SAP, Oracle, QuickBooks) EPASS· Microsoft Excel (VLOOKUP, Pivot Tables)· Cross-Functional Collaboration· Attention to Detail & Accuracy
Credit and Collections Analyst
3SI Security Systems
Malvern, PA
12.2021 - 06.2023
- Served as Chief Retail Credit and Collections Analyst.
- Contacted customers by phone and email, including sending statements and invoice copies as needed.
- Worked closely with sales and billing operations teams to collect $613,747, originally deemed not collectable.
- Streamlined company-wide AR Financial reports weekly to track progress and ensure timely payment.
- Developed and presented a monthly company-wide AR scorecard.
- Assisted in developing and implementing new credit policies and procedures to reduce bad debt exposure.
- Negotiated closely with Fortune 500 customers to successfully collect and apply payments through software systems ARIBA and iSupplier.
- Autonomously processed and applied credit card payments for all retail customers through Netsuite and Chase Paymentech.
- Identified and resolved over $100,000 in prior billing and cash application.
- Reduced over 90 to equal 5.5 % of total AR and collected over $1,107,662 in accounts greater than a year past due.
Specialist
Frontline Education
Malvern
03.2019 - 12.2021
- Lead for the Accounts Receivable Team, managing over 350 million dollars in revenue a year.
- Built strong client relationships.
- Worked heavily in Netsuite, Salesforce, Zendesk, Avatax, Confluence and Excel.
- Proficient in Adobe Photoshop and Atlassian Confluence.
- Applied outstanding payments.
- Maintained 'best in class' aging receivables.
- Developed strong cross-functional and interdepartmental rapport.
- Discovered numerous billing discrepancies and acted to resolve.
- Head Trainer of Accounts Receivable.
- Recognized by the CFO for leadership while bringing on new team members.
Education
BA - Communications And Journalism
Temple University
Philadelphia, PA05.2016
Skills
- Accounts Receivable (AR) Management
- Invoicing & Billing Operations
- Payment Processing & Posting
- Account Reconciliation
- Aging Report Analysis
- Cash Application & Forecasting
- Financial Reporting
- Month-End & Year-End Close Support
- General Ledger Entries
- Collections & Dispute Resolution
- Credit and Debit Memos
- Audit Preparation & Compliance
- Knowledge of GAAP
- ERP Systems (eg, SAP, Oracle, NetSuite, QuickBooks EPASS
Technical & Accounting Skills
- Financial Data Analysis
- Accuracy & Attention to Detail
- Time Management & Prioritization
- Process Improvement
- Problem Solving & Root Cause Analysis
- KPI Monitoring (eg, DSO, Collection Rate)
- Customer Account Management
- Cross-Department Collaboration
- Vendor & Client Communication
- Conflict Resolution
- Professional Email & Phone Etiquette
- Bilingual/Multilingual Communication (if applicable)
Analytical & Organizational Skills
Communication & Interpersonal Skills
Timeline
Accounts Receivable Coordinator
Mid-Atlantic Parts Distributors
08.2024 - Current
Credit and Collections Analyst
3SI Security Systems
12.2021 - 06.2023
Specialist
Frontline Education
03.2019 - 12.2021
BA - Communications And Journalism
Temple University