Molly Norton
Huntington Beach,CA
Summary
Dedicated Restaurant Manager & Server with more than 15 years of customer service, food and beverage handling and progressive leadership experience in a variety of high paced environments, Strong skills in order management, payment processing, upselling, conflict resolution, with the ability to stay current on menu items while consistently offering targeted recommendations to meet individual customer needs. Extensive knowledge of Toast, Square, Aloha, Lavu & Micros POS Systems.
Overview
9
9
years of professional experience
Work History
Recovery House Manager & Alumni Coordinator
California Prime Recovery Services
Huntington Beach, United States
02.2021 - Current
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Evaluated and screened patients to determine needs and provide necessary support.
- Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care.
Sales Operations Analyst
Descartes Labs
Santa Fe, NM
04.2018 - 09.2020
- Created policies and procedures for all sales staff to follow to keep departmental operations running successfully.
- Enabled sales operations to run smoothly through effective management of department's workflows and processes
- Gathered and assessed data to promote insight into customer buying habits.
Ophthalmic Technician
Eye Associates Of New Mexico
Santa Fe, NM
07.2016 - 04.2018
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
Bar and Restaurant Manager
The Palace Saloon
Santa Fe, NM
05.2015 - 06.2016
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Prevented inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Tasting Room Manager & Bartender
Santa Fe Spirits
Santa Fe, NM
09.2012 - 05.2015
- Managed recruiting, hiring and training of team members for two facilities.
- Trained new employees on proper protocols and customer service standards and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and taught employees skills to maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Bachelor of Arts - Psychology & Communications
University of San Francisco
San Francisco, CASkills
- Self-motivated professional
- Flexible & Adaptable
- Conflict resolution
- Multitasking abilities
- Computer proficiency
- Transactions and Cash Handling
- Natural Leadership
- Guest Relations
- POS Transactions
- Order Accuracy and Delivery
- Outstanding Customer Service
- Teamwork and Professionalism
Timeline
Recovery House Manager & Alumni Coordinator
California Prime Recovery Services
02.2021 - Current
Sales Operations Analyst
Descartes Labs
04.2018 - 09.2020
Ophthalmic Technician
Eye Associates Of New Mexico
07.2016 - 04.2018
Bar and Restaurant Manager
The Palace Saloon
05.2015 - 06.2016
Tasting Room Manager & Bartender
Santa Fe Spirits
09.2012 - 05.2015
Bachelor of Arts - Psychology & Communications
University of San Francisco
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