Molly Nowak
Green Bay,WI
Summary
Results-oriented HR manager specializing in recruitment and employee retention strategies. Known for developing innovative training programs and fostering a positive work environment, ensuring compliance and operational efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
Kroger
Manitowoc, Wisconsin
12.2021 - Current
- Developed and executed strategies to enhance customer satisfaction and loyalty.
- Monitored sales performance metrics and implemented adjustments to achieve targets.
- Trained staff on customer service best practices to improve overall shopping experience.
Human Resources Manager
Kroger
Manitowoc, Wisconsin
08.2021 - Current
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Created and implemented employee retention strategies.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Aligned HR policies with federal and local regulations.
- Organized employee directories and updated individual contact information.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Handled employee discipline and termination to address policy infractions.
- Scheduled meetings with employees to address concerns and grievances.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Held exit interviews and documented information discussed with employees.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Provided HR consultation services to leadership and department heads.
- Recruited new employees and built relationships, driving visibility.
- Directed HR programs, policies and processes to improve operational efficiency.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position..
E-Commerce Manager
Kroger
Green bay
04.2019 - Current
- Responded quickly to complaints and inquiries, maintaining high satisfaction with exceptional service
- Completed all assigned tasks prior to shift end
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Reviewed activities regularly to identify opportunities for improvement
- Addressed concerns quickly to avoid lasting issues
- Finished all tasks and job duties, adhering to deadlines to avoid delays
- Kept work area organized and clutter-free
- Utilized downtime to perform routine tasks, preventing service delays
- Maintained good working relationship with co-workers and management.
Customer Service Cashier
Kroger
Green Bay, WI
09.2014 - Current
- Processed customer transactions efficiently at the point of sale, ensuring accurate payment handling.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries regarding store policies, promotions, and product availability.
Education
High School Diploma -
Ashwaubenon High
Green Bay, WISome College (No Degree) - Human Resources Management
Southern New Hampshire University
Hooksett, NHSkills
- Action planning
- Sales strategy development
- Inventory tracking
- Price structuring
- Online marketing
- Customer relations
- Motivation
- Training
- Prioritization
- Verbal communication
- Teamwork
- Customer experience
- Inventory management
- Staff scheduling
- Recruitment strategy
- Conflict resolution
- Team building
- Policies and procedures
- Retail merchandise quality standards
- Work Planning and Prioritization
- Culture development
- POS systems
- Shift scheduling
- Store operations
- Employee retention strategies
- Leadership development
- Friendly and positive
Timeline
Store Manager
Kroger
12.2021 - Current
Human Resources Manager
Kroger
08.2021 - Current
E-Commerce Manager
Kroger
04.2019 - Current
Customer Service Cashier
Kroger
09.2014 - Current
High School Diploma -
Ashwaubenon High
Some College (No Degree) - Human Resources Management
Southern New Hampshire University