MOLLY O’LOUGHLIN
Tampa,FL
Summary
Energetic and hardworking individual with excellent motivational and organizational abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Associate Program Director
Bob Sierra YMCA
04.2023 - Current
- Rebuilt YMCA gymnastics program: hired, mentored, and managed more than 10 staff members, fostering professional growth and development.
- Developed strategic plans for program growth, resulting in increased participant engagement by more than 100 athletes.
- Launched innovative programs that aligned with organizational goals, enhancing overall mission impact.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Successfully resolved escalated client issues, restoring trust and safeguarding company''s reputation.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
Head Coach
Bob Sierra YMCA
03.2023 - 04.2023
- Managed successful recruitment efforts, attracting top talent to program.
- Improved team performance by implementing effective training programs and strategies.
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Fostered positive team environment with clear communication and motivational techniques.
- Maintained strong relationships with athletes and parents for program support and success.
- Reduced injury rates among athletes by emphasizing proper form and technique during workouts.
Customer Service Representative
Hot Asana Yoga Studio
05.2022 - 02.2023
- Managed three yoga studios supervising 100+ classes per week.
- Exceeded sales expectations and sold thousands of dollars of merchandise from top brands.
- First point of contact for all customers- reception tasks included merchandising, membership maintenance, and scheduling with private contractors
- Developed strong relationships with existing and potential clients
- Experienced merchandise associate with excellent record of client acquisition and retention
- Bolstered social media presence and marketing efforts
USAG Certified Gymnastics Coach
Iron Rail Gymnastics
09.2016 - 08.2020
- Passionate fitness and gymnastics coach with 8+ years of experience teaching children of all ages and abilities; understands each student’s mental and physical capacities to create dynamic curriculum
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Assisted in developing marketing materials to promote coaching services
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Enhanced athlete performance by implementing tailored training programs and coaching techniques.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Designed effective workout routines to target specific muscle groups and improve overall strength and flexibility for gymnastics success.
Education
Study Abroad - English Language And Literature
Oxford University
Oxfordshire, England 06.2020
Bachelor of Arts - Psychology
Gordon College
Wenham, MA 2020
Bachelor of Arts - English Language and Literature
Gordon College
Wenham, MA 2020
Skills
- Parent and Student Communication
- Behavioral Analysis and Skills Development
- Curriculum development
- Group and Individual Instruction
- Coachable
- Discipline Management
- Tenacious
Accomplishments
- RYT 200 Hour | Southern Pines, NC March 2023
- Registered Yoga teacher with 200-hour certification from Hot Asana Yoga Studio in Southern Pines; acquired over an 8-month in-person intensive training
- Vinyasa teacher with training in anatomy, heat management, mobility work, and prenatal care
Timeline
Associate Program Director
Bob Sierra YMCA
04.2023 - Current
Head Coach
Bob Sierra YMCA
03.2023 - 04.2023
Customer Service Representative
Hot Asana Yoga Studio
05.2022 - 02.2023
USAG Certified Gymnastics Coach
Iron Rail Gymnastics
09.2016 - 08.2020
Study Abroad - English Language And Literature
Oxford University
Bachelor of Arts - Psychology
Gordon College
Bachelor of Arts - English Language and Literature
Gordon College
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