Molly Owen
Holland,MI
Summary
Dynamic and results-driven professional with extensive experience in customer service at Pumpernickels Restaurant. Proven ability to enhance customer satisfaction through strong multitasking and problem-solving skills. Successfully increased sales by upselling premium menu items while fostering a collaborative team environment. Committed to delivering exceptional dining experiences and maintaining high standards.
Overview
5
5
years of professional experience
Work History
Waitress
Pumpernickels Restaurant
Saugatuck, MI
05.2025 - Current
- Provided excellent customer service in fast-paced dining environment.
- Assisted with menu recommendations and answered customer inquiries effectively.
- Processed orders accurately using point-of-sale system.
- Maintained cleanliness of dining area and ensured compliance with health standards.
- Fostered positive atmosphere through friendly interactions with guests and team members.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
Marro's Restaurants
Saugatuck, MI
05.2024 - 08.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Tutor Mentor
Grand Rapids Community College
Holland, MI
06.2024 - 08.2024
- Developed personalized tutoring plans to enhance student understanding of course material.
- Facilitated study groups to promote collaborative learning among peers.
- Evaluated student progress through assessments and provided constructive feedback.
- Implemented innovative teaching strategies to improve engagement and retention rates.
- Increased student confidence in their academic abilities by providing individualized attention and targeted support during tutoring sessions.
- Boosted student engagement and motivation through implementing interactive learning strategies and group work.
- Developed strong relationships with students, parents, and colleagues to foster a supportive and collaborative learning environment.
- Motivated students with accurate feedback and positive reinforcement.
Restaurant Hostess
Mario's Restaurant
Holland, MI
03.2021 - 02.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to maintain timely service during peak hours.
- Trained new hostesses on customer service standards and operational procedures.
- Resolved guest inquiries and concerns, enhancing overall dining experience.
- Collaborated with management to implement improved seating strategies for efficiency.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Bachelor of Arts -
Michigan State University
East Lansing, MI05-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Decision-making
- Problem Solving
Languages
Spanish
Limited Working
Timeline
Waitress
Pumpernickels Restaurant
05.2025 - Current
Tutor Mentor
Grand Rapids Community College
06.2024 - 08.2024
Waitress
Marro's Restaurants
05.2024 - 08.2025
Restaurant Hostess
Mario's Restaurant
03.2021 - 02.2023
Bachelor of Arts -
Michigan State University