Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Pearce

Laguna Niguel,CA

Summary

Proven in enhancing customer experiences at Neapolitan Pizzeria, I excel in guest engagement and dining area maintenance, ensuring satisfaction and repeat business. Trained hostesses and maintained high service standards, achieving a high accuracy rate in order preparation at Beach Hut Deli. My skills in complaint resolution and customer service drive positive outcomes.

Overview

5
5
years of professional experience

Work History

Hostess/Sales Associate

Neapolitan Pizzeria
03.2023 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Line Cook

Beach Hut Deli
02.2020 - 07.2022
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

High School Diploma -

Dana Hills High School
Dana Point, CA
06.2024

Skills

  • Dining area maintenance
  • Guest complaint resolution
  • Complaint Handling
  • Reservations Management
  • Guest Engagement
  • Customer Service

Timeline

Hostess/Sales Associate

Neapolitan Pizzeria
03.2023 - Current

Line Cook

Beach Hut Deli
02.2020 - 07.2022

High School Diploma -

Dana Hills High School
Molly Pearce