Molly Pulignano
Leonardo,NJ
Summary
Highly organized, outgoing and adaptable student with excellent multi-tasking skills and a strong work ethic. Passionate about serving and engaging with customers while exceeding expectations and maintaining poise and sense of humor in demanding environments. Seeking employment to leverage my skills and enthusiasm to support seasonal operations and ensure an outstanding experience for customers."
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ice Cream Specialist
Crazees
09.2022 - 08.2023
- Enhanced customer satisfaction by providing personalized ice cream recommendations based on individual preferences.
- Ensured consistent product quality by adhering to company recipes and preparation guidelines for various ice cream flavors.
- Boosted sales with effective upselling of additional menu items, such as toppings, waffle cones, and beverages.
- Streamlined service efficiency by maintaining a clean and organized work area throughout shifts.
- Achieved excellent hygiene standards by following proper food handling procedures and safety protocols.
- Contributed to a positive team environment through clear communication, collaboration, and active participation in staff meetings.
- Established loyal customer base by consistently delivering friendly and attentive service during busy periods.
- Managed cash transactions accurately while maintaining exceptional customer service standards during peak hours.
- Completed milkshakes and ice cream desserts for customers.
- Processed sales transactions for cash, debit, and credit purchases.
- Greeted incoming customers and provided reliable, friendly customer service.
- Handled customer complaints professionally, resolving issues promptly to maintain strong relationships with patrons.
Lifeguard
Runaway Rapids Waterpark
05.2021 - 09.2021
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Provided friendly customer service to guests and addressed concerns.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Current Student - Pre-Medicine
University of Delaware
Newark, DE06.2027
High School Diploma -
Middletown High School North
Middletown, NJ06.2023
Skills
- Creativity and Innovation
- Product Promotion
- Order Taking
- POS system operations
- Dependable and Responsible
- Excellent Communication
- Customer Service
- Versatile
Certification
- First Aid/CPR Certified
- Lifeguard Certification
Timeline
Ice Cream Specialist
Crazees
09.2022 - 08.2023
Lifeguard
Runaway Rapids Waterpark
05.2021 - 09.2021
Current Student - Pre-Medicine
University of Delaware
High School Diploma -
Middletown High School North