Molly Ritchey
Middletown,DE
Summary
Results-driven manager with expertise in customer service, problem-solving, and team building. Committed to enhancing client satisfaction and operational efficiency in fast-paced environments. Manager known for effective communication and cross-functional teamwork. Experienced in appointment scheduling, inventory management, and employee training, with a strong focus on achieving operational excellence and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Manager
Salty Hen Feed Co
Dalhart, Texas
07.2023 - 12.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Processed orders accurately via restaurant point-of-sale system.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Guided customers in selecting tanning products and services effectively.
- Ensured cleanliness and organization of tanning equipment and facilities.
- Scheduled appointments and managed client records for efficiency.
- Trained new associates on equipment operation and customer interaction standards.
- Resolved customer complaints quickly and effectively.
- Assisted with inventory management by tracking stock levels and ordering new supplies when necessary.
- Demonstrated a high level of professionalism at all times when interacting with customers.
Education
High School Diploma -
Dalhart High School
Dalhart05-2023
Bachelor of Arts - English Language And Literature
University of Delaware
Newark, Delaware, DESkills
- Problem solving
- Brand management
- Time management
- Effective communication
- Cross-functional teamwork
- Strategic planning
- Verbal and written communication
- Goal setting
- Decision-making
- Sales techniques
- Customer service
- Point-of-sale operation
- Inventory management
- Appointment scheduling
- Equipment maintenance
- Team building
- Employee training
- Records organization
References
References available upon request.
Timeline
Manager
Salty Hen Feed Co
07.2023 - 12.2024
High School Diploma -
Dalhart High School
Bachelor of Arts - English Language And Literature
University of Delaware