Molly Roberts
Denver,CO
Summary
Compassionate and detail-oriented client support and administrative professional with experience in handling sensitive communications and accurate documentation in fast-paced environments. Provides warm, empathetic support across phone, email, and digital platforms, excelling in remote work settings.
Overview
5
5
years of professional experience
Work History
Au Pair (Client-Facing Support)
Au Pair in America
, United States
01.2024 - 01.2025
- Provided empathetic support and managed confidential information while facilitating communication between families and service providers to ensure smooth operations.
- Communicated regularly with parents about children’s progress and daily experiences, fostering transparency and building trust.
- Implemented daily routines that established discipline and structure, enhancing children's sense of security and stability in the household.
Warehouse Volunteer
Food Bank of the Rockies
01.2024 - 12.2024
- Supported fast-paced operations by adhering to procedures, ensuring consistent achievement of productivity goals.
- Sorted and categorized items to enhance inventory accuracy and improve accessibility for team members.
Auditing Assistant
Coloursel Furniture's
01.2023 - 12.2023
- Reviewed invoices and expense reports for accuracy and compliance with documentation standards.
- Reviewed records for accuracy, analyzed data, escalated discrepancies, and ensured confidentiality.
- Collaborated with team members to enhance audit processes, contributing to increased operational efficiency.
Student Assistant (Administrative & Client Support)
University of Limpopo
01.2020 - 01.2022
- Responded to inquiries, managed sensitive records, reviewed documentation, explained policies, and facilitated onboarding processes to ensure smooth transitions for new hires.
- Assisted faculty with administrative tasks and scheduling to enhance operational efficiency.
Education
Bachelor of Laws (LLB) -
University of Limpopo
South Africa Skills
- Client Support & Customer Service
- Phone, Email & Chat Support
- Client Intake & Onboarding
- Data Entry & Documentation
- Confidential Information Handling
- Multitasking
- Remote Work
Personal Information
Work Permit: Authorized to work in the United States
Timeline
Au Pair (Client-Facing Support)
Au Pair in America
01.2024 - 01.2025
Warehouse Volunteer
Food Bank of the Rockies
01.2024 - 12.2024
Auditing Assistant
Coloursel Furniture's
01.2023 - 12.2023
Student Assistant (Administrative & Client Support)
University of Limpopo
01.2020 - 01.2022
Bachelor of Laws (LLB) -
University of Limpopo