Molly Robinson
Concord,NC
Summary
Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service.
Persuasive Inside Sales Coordinator with exceptional sales and marketing skills. Excellent record of managing customer expectations and resolving issues. Focused and hardworking with good communication skills.
Overview
4
4
years of professional experience
Work History
Private Nanny
Erin Blaha and Nate Saunders
12.2023 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Front Desk Receptionist
Carolina Courts
10.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Managed day-to-day gym operations to maintain a clean, safe, and organized environment for members and staff.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Guaranteed accurate record-keeping, essential for playoff seeding and determining tie-breaker scenarios at the end of regular season play.
Sales Associate
Pet Supermarket Inc.
10.2021 - 10.2022
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Retail Sales Associate
Rue 21 Store
11.2020 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Supported store management in planning and executing seasonal promotions and sales events.
Education
Associate of Arts - Fine Arts
Rowan-Cabarrus Community College
Salisbury, NC05-2024
Skills
- Transportation safety
- Sales Promotions
- Ticket Sales
- Retail sales campaigns
- Sales floor support
- Complaint resolution
- Customer satisfaction measurement
- Scheduling
- Documentation
- Microsoft PowerPoint
Timeline
Private Nanny
Erin Blaha and Nate Saunders
12.2023 - Current
Front Desk Receptionist
Carolina Courts
10.2022 - Current
Sales Associate
Pet Supermarket Inc.
10.2021 - 10.2022
Retail Sales Associate
Rue 21 Store
11.2020 - 09.2021
Associate of Arts - Fine Arts
Rowan-Cabarrus Community College
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