Molly Rose
Dayton,OH
Summary
I am looking for a challenging new role, with a growing team, where I can apply my expertise and experience with the general public and customer service. I have worked with a variety of age groups, and I know how to adapt to change well. I look forward to creating bonds with not only coworkers, but also with whomever I am surrounded by. I am eager to contribute to this team and am willing to learn new ways every day.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dermatologists of Central States
Kettering, Ohio
01.2023 - 08.2025
- Assisted in patient intake and recorded medical histories.
- Prepared examination rooms and ensured cleanliness before patient visits.
- Scheduled patient appointments and managed follow-up reminders efficiently.
- Collected lab specimens according to safety protocols.
- Educated patients on skincare routines and post-treatment care instructions.
- Supported dermatologists during procedures by providing necessary instruments.
- Managed electronic health records accurately for streamlined patient care.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Team Manager
Graeter's Ice Cream
Centerville, Ohio
07.2021 - 05.2023
- Trained new staff on customer service and product knowledge.
- Supervised daily operations of ice cream production and service teams.
- Ensured compliance with health and safety regulations in the workplace.
- Resolved customer inquiries and complaints promptly and professionally.
- Motivated team members to consistently achieve or exceed performance expectations.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Managed daily cash handling operations accurately.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Supervisor
Marc's Grocery Store
Kettering, Ohio
10.2019 - 07.2021
- Delivered consistent, engaging service with professionalism during every shift.
- Addressed and resolved customer issues, including pricing discrepancies.
- Managed cashier responsibilities efficiently in all shifts.
- Trained and mentored new staff on customer service standards.
- Assisted in merchandising displays to promote sales effectively.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Addressed and resolved interpersonal conflicts within the team
Server
Bethany Village Retirement Community
Centerville, Ohio
12.2018 - 10.2019
- Provided attentive service to residents during meals and special events.
- Assisted in setting up dining areas for daily meals and events.
- Communicated dietary needs and preferences to kitchen staff effectively.
- Maintained cleanliness and organization of dining spaces throughout shifts.
- Collaborated with team members to ensure smooth service operations.
- Engaged with residents to create a welcoming and friendly atmosphere.
- Handled resident feedback and requests promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stayed informed about daily specials, new menu items, promotions.
Education
High School Diploma -
Centerville High School
Centerville, OH01-2020
Associates - Radiology Technician
Sinclair Community College
Dayton, OHSkills
- Excellent communication
- Experienced in customer service
- Moves in a timely manner
- Product ordering
- Computer literate
- Handles conflicts respectfully and effectively
- Experienced in having the responsibility of handling money
- Leader
- Active listener
Certification
CPR certified
Affiliations
Hiking
Timeline
Medical Assistant
Dermatologists of Central States
01.2023 - 08.2025
Team Manager
Graeter's Ice Cream
07.2021 - 05.2023
Supervisor
Marc's Grocery Store
10.2019 - 07.2021
Server
Bethany Village Retirement Community
12.2018 - 10.2019
High School Diploma -
Centerville High School
Associates - Radiology Technician
Sinclair Community College