Molly Short- Robinson
Huntsville
Summary
Accomplished professional with many years of experience liaising with customers to sell products. Successful at building effective business plans for specific territory and target customers. Highly articulate when delivering presentations and answering questions by referring to data. Proven history of transforming customer relationships into sales opportunities to enhance profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registrar
Crestwood medical
Huntsville
09.2024 - Current
- Collected, evaluated and stored documents securely in permanent records.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Processed applications for admission and maintained accurate records.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Provided guidance to staff on day-to-day operations related to registrar functions.
Key Holder/Training ASM/ Seasonal
Kay Jewelers
Huntsville
11.2020 - Current
- Started off as a regular consultant and quickly became 3rd key (acting assistant manager) work alongside the assistant manager and store manager in repairs and processes (take ins, pick ups, calling shop about reworks, getting repair sales, customs etc
- Planning for special events and anything else asked of me whether it be blue screen (POS) process (refunds, conversions, Jewelry replacement exchanges, special orders etc
- Held people accountable to their job and performance and aid in any way possible, to help improve the overall business, but also ones own knowledge and improve them to bigger and better sales
- Grew the store I'm at (Madison) to a 1.2 mil store which it had not been in 3 years, also had the highest in sales from the past year
- Top 3 in the district amongst Key holders in sales YTD
- Drive for business and plan to be a store manager and beyond one day
- This job also consisted of: cold calling / calling previous guest to come and shop with us
- Marketing or storefronts on Facebook and various other social media networks
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Researched out-of-stock items to find additional inventory in other store locations.
Medical Assistant/ Procedure Scheduler
Digestive Disease Center
Madison
03.2023 - 02.2024
- Main goal is making clients feel safe, listened to, providing the upmost care, confidence in our Drs, and facilities
- Record patient history and personal information
- Measure vital signs, I.e as blood pressure
- Schedule patient appointments and procedures either over the phone or in clinic, using ICD-10 codes and proper codes for insurance
- Enter patient information into medical records, get records from referring doctor etc
- Call to let patients know if their lab results and any follow ups needed
- Verify insurance
- Check in and check out patients
Kennel Assistant/Veterinary Assistant in training/receptionist
Animal Medical Clinic
Huntsville
06.2019 - 11.2020
- Worked in the kennel staff doing boarding and wherever needed
- Such as assisting in therapy by running treadmill and laser light
- Monitoring anesthesia for dentistry, providing restraint for catheters, vaccines, surgery prep, etc
- While keeping a well maintained work area throughout the office
- Also experience as a receptionist: greeting, making appointments, and answering calls in a timely professional fashion
Cashier/Customer Service
Tenders Restaurant
Huntsville
09.2018 - 05.2019
- Greeted each guest promptly, ringing up orders, accept the customer's payment, which may be in the form of cash, checks, credit, debit or gift cards
- Make sure that all orders are correct and delivered in a timely manner
- Responsible for restocking items that have run low or completely out
Hostess
Rosies Mexican Cantina
Huntsville
06.2018 - 05.2019
- Monitor the status of each table and provide guests with the menu
- Provide report on the daily activities in the restaurant
- Assist in table clearing
- Answered all telephone calls
- Coordinated seating and organized reservations
- Greeted customers
- Uphold a high standard of customer service
- Monitored training of new employees
Host/Togo
Buffalo Wild Wings
Huntsville
09.2016 - 02.2018
- Greeted guest, seated them within time or put them on the wait list
- On to go, mostly making sure each order as accurate as possible before guest arrival or after they arrived fixing anything that was wrong
- Along with handled money, gift cards (etc.)
- Sometimes taking over the expo line to help out my manager and cooks when things got busy
- Portioned/ stocked for the next night
- Accommodate the servers and hostesses along with training new ones
Internship Veterinarian Assistant
Huntsville Animal Clinic
Huntsville
05.2017 - 11.2017
- Lended a helping hand to Dr
- Jackson with preparing animals for surgery or for giving shots by restraining them, checking weight, listening to heartbeats, checking gums etc
- And putting it in the system and/or setting up the tables and utensils
- Packaged and made sure the utensils pouches were clean and sterilized
- Kept cages clean and sanitized; walked, fed, and picked up after the animals
- Reported on the animals condition to its owner, and veterinarian
- Also bathed, trimmed nails, and groomed animals as well
- Main support in anything that could help out the staff and to make things run smoothly
- This was a real stepping stone to my path into vet med
Cashier/Customer Service
Bojangles' Restaurants, Inc
Huntsville
04.2016 - 09.2016
- Took orders and bagged food
- Greeting customers with a warm inviting friendly smile
- Made sure all customers were taken care of in a timely fashion
Education
High school diploma -
Sparkman High School
Skills
- Typing
- Microsoft Office
- Store management
- Direct sales
- Customer Service Skills
- Pet Care
- Assistant Manager Experience
- Animal Restraint
- Sales
- Retail Sales
- Patient Care
- Computer skills
- Hostess
- Dog Handling
- Crew Member
- Time management
- Kennel Experience
- Food Service
- Animal Care
- Customer service
- Animal Handling
- Food Preparation
- Veterinary Assistant
- Host
- Communication skills
- Front Desk
- HIPAA compliance
- Patient scheduling
Certification
- Driver's License
- BLS Certification, 12/01/25, BLS provider certification from the American Heart Association.
Timeline
Registrar
Crestwood medical
09.2024 - Current
Medical Assistant/ Procedure Scheduler
Digestive Disease Center
03.2023 - 02.2024
Key Holder/Training ASM/ Seasonal
Kay Jewelers
11.2020 - Current
Kennel Assistant/Veterinary Assistant in training/receptionist
Animal Medical Clinic
06.2019 - 11.2020
Cashier/Customer Service
Tenders Restaurant
09.2018 - 05.2019
Hostess
Rosies Mexican Cantina
06.2018 - 05.2019
Internship Veterinarian Assistant
Huntsville Animal Clinic
05.2017 - 11.2017
Host/Togo
Buffalo Wild Wings
09.2016 - 02.2018
Cashier/Customer Service
Bojangles' Restaurants, Inc
04.2016 - 09.2016
High school diploma -
Sparkman High School