Molly Snead
Cincinnati
Summary
Dynamic Benefit Client Specialist with proven expertise in customer communication and salesforce management at 4myBenefits. Skilled in data analysis and user guidance, I successfully enhanced client relationships and streamlined processes, contributing to improved operational efficiency. Recognized for leadership in training and onboarding, fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Benefit Client Specialist
4mybenefits
Cincinnati
03.2021 - Current
- Facilitates customer communication using various channels, such as phone, email, and web conferencing.
- Organizes and transforms data for seamless alignment with internal software.
- Data entry of customer-requested changes and updates.
- Working in a team-based environment to ensure processes are implemented properly.
- Delivered comprehensive user guidance for optimal use of 4myBenefits platforms.
- Maintain and update client profiles using SalesForce.
Operations Supervisor
Nationwide Insurance
Columbus
05.2015 - 03.2021
- Led team of 30 in document processing for Nationwide Financial and Insurance.
- Performed monthly evaluations with associates to measure individual performance against production and quality benchmarks.
- Oversaw performance management of associates and handling salary plans, training development, recruitment tasks along with disciplinary procedures.
- Analyzed operational data to identify trends and implement strategic improvements.
Group Leader
Nationwide Insurance
Columbus
12.2013 - 05.2015
- Assisted with onboarding new employees into the organization's culture, policies, and practices.
- Organized workflow schedules for associates.
- Conducted thorough reviews and updates of processing procedures as the team's subject matter expert.
- Evaluated and addressed staff's training needs for effective integration.
Recruiting Coordinator
Nationwide Insurance Company
Columbus
04.2012 - 12.2013
- Hired employees and processed hiring-related paperwork.
- Conducted initial phone screens to assess candidate suitability and interest level.
- Provided administrative support during the recruitment process including scheduling interviews, preparing offer letters, conducting background checks.
- Sourced, qualified and conducted screening interviews with job candidates.
Education
Master of Arts - Human Resources Management
Marshall University
Huntington, WV01-2012
Bachelor of Science - Business Administration And Management
Marshall University
Huntington, WV12-2010
Skills
- Customer communication
- Data entry
- Salesforce management
- Data analysis
- User guidance
- Client relationship management
Timeline
Benefit Client Specialist
4mybenefits
03.2021 - Current
Operations Supervisor
Nationwide Insurance
05.2015 - 03.2021
Group Leader
Nationwide Insurance
12.2013 - 05.2015
Recruiting Coordinator
Nationwide Insurance Company
04.2012 - 12.2013
Master of Arts - Human Resources Management
Marshall University
Bachelor of Science - Business Administration And Management
Marshall University
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