Lisa Rayam
Winter Park,FL
Summary
Proven Benefit Client Specialist at Alight Solutions, adept in CRM software and exceptional communication, enhanced customer satisfaction through complex issue resolution and cross-functional collaboration. Trained peers, fostering a continuous learning culture. Excelled in client needs assessment and problem-solving, demonstrating strong empathy and organizational skills.
Overview
8
8
years of professional experience
Work History
Benefit Client Specialist
Alight Solutions
Orlando, FL
08.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Interacted with team members across departments to research and resolve customer issues.
- Collaborated with cross-functional teams to deliver exceptional client services and meet project deadlines.
- Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Senior Customer Service Representative
Aon Hewitt
Orlando, Florida
05.2017 - 08.2022
- Engaged clients in person and over phone to answer questions and address complaints.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Mentored junior team members, contributing to their professional development and overall team success.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Skills
Strong empathy
Exceptional communication
Client Needs Assessment
CRM software knowledge
Teamwork and Collaboration
Customer Service
Problem-solving skills
Time Management
Attention to Detail
Multitasking
Calm and Professional Under Pressure
Understanding Customer Needs
Organizational Skills
Timeline
Benefit Client Specialist
Alight Solutions
08.2022 - Current
Senior Customer Service Representative
Aon Hewitt
05.2017 - 08.2022