Molly Spears
Jennings,LA
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Jennings, LA
05.2023 - Current
- Supervised daily operations to ensure adherence to safety and quality standards.
- Coordinated workflow among team members to optimize efficiency and productivity.
- Trained new staff on operational procedures and safety protocols.
- Implemented process improvements that enhanced service delivery and reduced downtime.
- Monitored inventory levels and initiated restocking processes as needed.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Conducted performance evaluations and provided constructive feedback to team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Barista
Southern Crumbs
03.2021 - 05.2023
- Oversaw cash register operations, ensuring accurate transactions and financial integrity.
- Enhanced Facebook page, creating engaging content to drive customer interaction.
- Responded to customer questions and concerns, fostering positive relationships.
- Managed order processing, guaranteeing prompt service delivery.
- Crafted advertisements for Facebook and menus to boost visibility.
- Ensured store cleanliness and adherence to safety standards.
Daycare Teacher
FUMC Preschool
Welsh, LA
08.2020 - 01.2021
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social development.
- Fostered a safe and engaging learning environment through effective classroom management techniques.
- Collaborated with parents to discuss child progress, addressing concerns and providing developmental resources.
- Organized extracurricular activities that promoted physical health, creativity, and teamwork among students.
- Maintained accurate records of student behavior and academic performance for reporting purposes.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
Education
Two Years - Mathematical Sciences focusing in Secondary Education
McNeese State University
Lake Charles05.2020
High School Diploma -
Jennings High School
Jennings01.2018
Skills
- Microsoft Office proficiency
- Public interaction skills
- Quick learner of software
- Typing speed: 60 WPM
- Cash handling expertise
- Employee training and development
- Workplace safety practices
- Staff management strategies
- Customer orientation
- Training and mentoring skills
- Conflict resolution techniques
- Inventory management and control
- Policy enforcement
LANGUAGES
English
AWARDS
Graduated high school with honors
References
Tiffany Theunissen Accountant at JDP Library
(337) 257-6482
Jean Stoute Manager at Welsh Library
(337) 824-2747
Josh Belt Pastor at OSC
(337) 739-1129
Timeline
Shift Supervisor
Starbucks
05.2023 - Current
Barista
Southern Crumbs
03.2021 - 05.2023
Daycare Teacher
FUMC Preschool
08.2020 - 01.2021
Two Years - Mathematical Sciences focusing in Secondary Education
McNeese State University
High School Diploma -
Jennings High School