Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Stone

Chesapeake,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Experienced in working with stressed and upset individuals. Solves problems quickly to retain customers.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Capital One
Chesapeake, VA
06.2017 - 10.2022
  • Maintained customer satisfaction with for
    ward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Churchland High School
Portsmouth, VA
06.2012

Skills

  • Understanding Customer Needs
  • Call Transfers
  • Credit Card Payment Processing
  • Patient and Empathetic
  • Solving Customer Concerns
  • Policy and Procedure Adherence
  • Computer Proficiency
  • Call Volume and Quality Metrics

Timeline

Customer Service Representative

Capital One
06.2017 - 10.2022

High School Diploma -

Churchland High School