Molly Tinney
Southgate,MI
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
3
3
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Trenton MI
02.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Secretary
Allied Universal Security Services
Southfield, MI
09.2023 - 02.2024
- Protected confidentiality of data by using security measures.
- Focused on fundamentals, safety, security and personal and skill development.
- Strengthened the organization’s security posture by elevating implementing and maintaining systems and other security networks.
- Safeguarded communications by providing consistent information.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
- Oversaw building security systems, working closely with security personnel to maintain a safe environment for all occupants
Receptionist
Allied Universal Security Services
Bloomfield Hills, MI
09.2021 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Education
John Glenn High School
Wayne MIHenry Ford College
Dearborn, MISkills
- Report writing
- Incident reporting
- Security guard license
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Tech-Savvy
Timeline
Security Officer
Securitas Security Services USA
02.2024 - 09.2024
Secretary
Allied Universal Security Services
09.2023 - 02.2024
Receptionist
Allied Universal Security Services
09.2021 - 10.2023
John Glenn High School
Henry Ford College