Molly Van Dyke
Administrative Assistant
Chisholm,US
Summary
Detail-oriented and highly organized Administrative Assistant with experience in managing office operations, providing top-tier support, and handling data entry tasks with accuracy and efficiency. Proficient in utilizing various software tools to streamline processes, manage schedules, and ensure smooth day-to-day operations. Adept at handling confidential information, managing communications, and multitasking in fast-paced environments. Committed to delivering high-quality work, improving productivity, and supporting team goals with a proactive and positive attitude.
Overview
15
15
years of professional experience
Work History
Benefits Specialist
Delta Dental -Contracting Through Arrowhead Promotions
Remote in Chisholm, MN
10.2023 - 07.2024
- Collaborated with team members to streamline processes and improve customer satisfaction, resulting in a 20% increase in client retention
- Managed benefits inquiries and provided assistance to clients regarding Delta Dental insurance policies, achieving a 95% issue resolution rate.
- Conducted data entry tasks to update and maintain customer information accurately, processing an average of 200 entries per day
Retail Data Entry Clerk
Winston Retail
Mt. Iron, MN
01.2021 - 03.2023
- Provided expert-level point-of-sales purchase and shelf management services to maximize store sales, increasing revenue by 15%
- Supported special promotions by setting up displays and observing customer reactions, leading to a 25% boost in promotional sales
- Represented Winston Retail on a national level, contributing to the success of major brands, resulting in recognition as top performer for three consecutive quarters
Data Entry Specialist
FEMA Contracted Through Insight Global
Remote in Chisholm, MN
02.2021 - 05.2022
- Conducted outbound calls to verify authenticity of submitted documents and conducted in-depth reviews, completing an average of 50 calls per day.
- Maintained strict confidentiality with sensitive information, ensuring the protection of company and client data.
- Utilized federal government databases to validate information and provided exceptional support to individuals in crisis, assisting over 500 individuals during tenure.
- Gathered and leveraged data for informed decision-making and referral services, resulting in a 30% increase in successful referrals.
Administrative Assistant
Cherry Greenhouse
Iron, MN
05.2014 - 12.2017
- Digitized all existing data from notebooks into digital formats, improving accessibility and organization, resulting in a 40% reduction in search time for information
- Implemented a scanner and barcode system for inventory management, reducing inventory processing time by 50% and decreasing errors by 25%
- Managed inventory and entered accurate data into Microsoft applications, averaging 100 entries per day with a 99.5% accuracy rate
- Provided excellent customer service in person, over the phone, and via email/fax, maintaining a 100% customer satisfaction rating
- Performed general clerical duties and communicated effectively with vendors, resulting in a 30% decrease in administrative errors
Education
High School Diploma -
Chisholm Senior High School
Chisholm, MN05.2003
Skills
- Data entry documentation
- Written and oral communication
- Analytical and Critical Thinking
- AP/AR proficiency
- Database Management
- Administrative support
- Office management
- Records management
- Invoice Processing
Certification
- Ethics and Code of Conduct Certification: Department of Defense
- Data Privacy and Security Certification: Department of Defense
- Drug-Free Employee Certification: Department of Defense
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Benefits Specialist
Delta Dental -Contracting Through Arrowhead Promotions
10.2023 - 07.2024
Data Entry Specialist
FEMA Contracted Through Insight Global
02.2021 - 05.2022
Retail Data Entry Clerk
Winston Retail
01.2021 - 03.2023
Administrative Assistant
Cherry Greenhouse
05.2014 - 12.2017
High School Diploma -
Chisholm Senior High School
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