Summary
Overview
Work History
Education
Skills
Timeline
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Molly Watkins

Fort Collins,CO

Summary

Results oriented professional with a degree in Business Administration and comprehensive experience in computer systems and front desk management. Skilled in office operations, delivering outstanding customer service and utilizing technical expertise to support business objectives. Demonstrates strong organizational skills and a commitment to driving operational excellence.

Overview

3
3
years of professional experience

Work History

Lead Front Desk Receptionist

Laser Loft Loveland
03.2024 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Tracked important information on Goggle spreadsheets and ran reports or generated graphs using data.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Collected payments, processed transactions and updated relevant records.
  • Resolved customer problems and complaints.

Front Desk Supervisor

Massage Envy Spa
09.2023 - 03.2024
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering positive work environment.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.

Family Nanny

Abby Wales
09.2022 - 09.2023
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Hospitality, Beverage Cart Attendant and Server

Fort Collins Country Club
05.2022 - 10.2022
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted with bussing tables and cleaning up spills.

Hostess

Red Robin
04.2021 - 04.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

BBA - Business Marketing

Colorado State University
Fort Collins, CO
05.2023

Associate of Arts - Business

Front Range Community College
Fort Collins, CO
05.2021

High School Diploma -

Poudre High School
Fort Collins, CO
05.2019

Skills

  • Attentive Service
  • Organizational Skills
  • Billing and Payment Processing
  • Team building and supervision
  • Problem-solving skills
  • Sales and Marketing
  • Spreadsheet tracking
  • Verbal and written communication
  • Microsoft Office
  • Multitasking
  • Effective Communication

Timeline

Lead Front Desk Receptionist

Laser Loft Loveland
03.2024 - 08.2024

Front Desk Supervisor

Massage Envy Spa
09.2023 - 03.2024

Family Nanny

Abby Wales
09.2022 - 09.2023

Hospitality, Beverage Cart Attendant and Server

Fort Collins Country Club
05.2022 - 10.2022

Hostess

Red Robin
04.2021 - 04.2022

BBA - Business Marketing

Colorado State University

Associate of Arts - Business

Front Range Community College

High School Diploma -

Poudre High School

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Molly Watkins