Alana Vu
KATY,TX
Summary
Dependable front desk receptionist with a strong background in guest service, appointment scheduling, check-ins, payment processing, and client record updates. Known for keeping reception areas organized, answering questions clearly, and supporting smooth daily operations through accurate communication, problem solving, and team coordination.
Overview
6
6
years of professional experience
Work History
Lead Front Desk Receptionist
Nhien Head Spa and Wellness
Katy, TX
11.2025 - Current
- Coordinated appointment calendars for spa treatments and wellness services to optimize guest scheduling.
- Checked in guests and reviewed service details before treatment room visits.
- Processed payments and managed retail product sales at reception, ensuring accurate transactions and customer satisfaction.
- Resolved customer issues promptly, utilizing problem-solving skills to enhance guest experience.
- Trained new reception staff on front desk procedures and guest care.
- Trained new hires on receptionist duties such as answering phones and greeting visitors.
- Shared schedule changes with staff to support smooth daily spa operations.
- Stayed current on company products and services to provide accurate customer information.
- Supported client intake forms and updated guest records accurately.
- Updated client information in databases and contact management systems when needed.
Lead Front Desk Receptionist
STYLUX BEAUTY LOUNGE
Southington, Connecticut
08.2020 - 07.2025
- Greeted guests with warm, professional front desk service.
- Checked in the guests and verified service details.
- Managed salon appointment scheduling.
- Processed payments and retail sales while efficiently supporting front desk duties.
- Resolved customer issues quickly and effectively through strong problem-solving skills.
- Updated client information in databases or contact management systems when needed.
- Maintained inventory and responded to customer questions.
- Conducted regular inventory checks of office supplies and ordered additional items when necessary.
- Performed data entry tasks using various software applications including Microsoft Office Suite programs.
- Managed administrative, customer service, sales, and operations tasks to ensure smooth daily operations.
Front Desk Receptionist
MIRACLE NAIL SALON
Richmond, Texas
02.2024 - 05.2024
- Greeted salon guests and checked appointments at the front desk.
- Answered phone calls and set nail service appointments for clients.
- Confirmed bookings and kept the appointment calendar current for daily operations.
- Managed walk-in clients and guided each person to available technicians.
- Responded to customer inquiries about service pricing and availability with accurate information.
- Maintained an organized, welcoming front desk environment and ensured reception supplies were well-stocked.
- Coordinated with nail technicians on client timing and service flow.
- Provided prompt customer support through phone or email inquiries in a professional manner.
- Addressed customer complaints and service issues promptly, following established protocols for resolution.
- Processed cash and card payments for salon transactions.
Education
Associate of Science - BIOLOGY
HOUSTON CITY COLLEGE
HOUSTON, TX09-2026
Skills
- Front desk operations
- Payment processing
- Customer service excellence
- Guest relations
- Retail sales support
- Staff onboarding
- Organizational skills
- Administrative support
- Problem solving
- Conflict resolution
- Time management
- Communication skills
- Empathy in service
- Adaptability and collaboration
- Customer issue resolution
- Empathy in service
Disclaimer
References will be available upon request
Timeline
Lead Front Desk Receptionist
Nhien Head Spa and Wellness
11.2025 - Current
Front Desk Receptionist
MIRACLE NAIL SALON
02.2024 - 05.2024
Lead Front Desk Receptionist
STYLUX BEAUTY LOUNGE
08.2020 - 07.2025
Associate of Science - BIOLOGY
HOUSTON CITY COLLEGE