Edy Cedeno
Hialeah
Summary
Dynamic and results-driven professional with extensive experience as a Lead Front Desk Receptionist at GSS Security Services. Proven expertise in customer service and social media management, enhancing client engagement and satisfaction. Adept at conflict resolution and security monitoring, ensuring a safe and welcoming environment for all guests.
Overview
2
2
years of professional experience
Work History
Lead Front Desk Receptionist
GSS Security Services
Miami
04.2023 - Current
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Responded to inquiries and room requests made online, by phone, and via email.
- Assisted in the management of the company's social media accounts.
- Assisted with checks through security cameras.
- Excellent customer service towards all the clients and residents in the property
Education
Bachelor of Arts - English With French As A Second Language
University of Havana
Cuba02-2022
Skills
- Customer service
- Social media management
- Document transmission
- Security monitoring
- Client relationship management
- Online inquiry response
- Front desk operations
- Conflict resolution
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Organizational skills
- Guest relations
- Policy enforcement
- Document preparation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Limited
Timeline
Lead Front Desk Receptionist
GSS Security Services
04.2023 - Current
Bachelor of Arts - English With French As A Second Language
University of Havana