Tatyana Flint
Bartlett,USA
Summary
Customer Service Representative experienced in delivering exceptional support and resolving inquiries. Improved customer satisfaction and loyalty through attentive service and effective issue resolution. Focused on enhancing team performance by sharing knowledge and best practices.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Lead Front Desk Receptionist
PetSuites
Lakeland, TN
08.2021 - 08.2026
- Managed front desk operations to ensure smooth guest check-in and check-out processes.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved customer complaints professionally, implementing solutions that fostered customer loyalty
- Trained and mentored new reception staff in customer service best practices.
- Collaborated with departments to address guest requests and complaints, ensuring timely and effective service.
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Built strong relationships with key clients through regular communication and tailored support, enhancing client retention
Customer Service Representative
Petsuites
Lakeland
07.2023 - 08.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Addressed customer concerns and resolved issues in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Built rapport with customers to enhance their overall experience. by providing personalized assistance and support.
- Assisted customers with inquiries about pet services and products.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Handled transactions and processed payments efficiently at the front desk.
- Utilized point-of-sale systems for sales tracking and inventory management.
- Managed appointment scheduling for grooming and boarding services.
- Maintained cleanliness and organization of the customer service area.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Kennel Technician Supervisor
PETSUITES
Collierville, TN
08.2021 - 07.2023
- Maintained clean, organized kennel areas and play yards, ensuring safety for all animals.
- Coordinated timely feeding, bathing and physical exercise for animals under care.
- Administered oral and topical medications in accordance with owner instructions and vet guidelines.
- Observed animals to identify medical concerns.
- Handled short- and long-term stays for various animals with health and wellness needs.
- Supervised groups of up to 20 animals simultaneously, ensuring safety and well-being.
- Adhered to customer specifications and nutritional guidelines for animal feedings, promoting health.
- Maintained cleanliness of linens through regular laundry tasks to maintain fresh linens and ensure sanitation standards. and general cleaning for facility with over 100 animals.
Veterinary Technician Intern
Cloverleaf Animal Clinic
Memphis, TN
03.2023 - 03.2023
- Recorded respiration rate, pulse, temperature and other vital signs to conduct full physical examination.
- Monitored animals recovering from surgeries to quickly identify issues with progress.
- Triaged patients over phone and in-person to determine best use of resources and prioritize urgent issues.
- Trimmed animal nails to promote hygiene and comfort., expressed anal glands and swabbed ears along with other hygienic procedures.
- Cleaned, maintained and sterilized the instruments and equipment used in various procedures.
- Stocked examination rooms with necessary supplies to ensure readiness for procedures., prepared treatment areas and kept the animal kennels clean.
- Performed nail trimming, anal gland expression, and ear cleaning to maintain animal hygiene.
Laboratory Animal Technician Intern
University of Memphis
Memphis, TN
12.2022 - 12.2022
- Cleaned, maintained, and sterilized instruments and equipment to ensure safety and compliance in various procedures.
- Maintained an organized work area by regularly clearing clutter and ensuring supplies were in designated places.
- Monitored processes and identified improvement opportunities to enhance workflow.
- Completed assigned tasks with little or no supervision.
Kennel Technician Intern
Memphis Animal Services
Memphis, TN
10.2022 - 10.2022
- Ensured kennel areas and play yards remained clean, organized, and free of safety hazards, promoting health and well-being of animals.
- Monitored animal behavior for signs of distress or health issues. to identify medical concerns.
- Maintained comfortable environmental control settings for internal spaces and monitored outdoor areas for excessive heat or inclement weather.
Sales Associate
Journeyz Kidz
Memphis, TN
12.2020 - 02.2021
Sales Associate
Hobby Lobby
Germantown, TN
09.2020 - 11.2020
- Assisted customers in selecting age-appropriate toys and educational products.
- Refilled shelves with merchandise to enhance product availability for customers.
- Processed transactions accurately using the point-of-sale system.
- Organized displays to improve product visibility and accessibility.
- Processed transactions accurately to ensure smooth customer checkout experience.
Sales Associate
Old Navy
Memphis, TN
06.2020 - 08.2020
- Executed cashier services, facilitating efficient transactions.
- Conducted regular stock checks, ensuring inventory accuracy and availability.
Cashier
Little Caesars
Olive Branch, MS
05.2019 - 05.2019
- Processed customer transactions accurately and efficiently.
- Greeted customers, took orders, and communicated wait times to enhance customer experience.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of the service area.
- Cleaned front counter and lobby area regularly
Greeter
XFINITY Store by Comcast
Memphis, TN
06.2018 - 07.2018
- Welcomed customers as they entered the store.
- Scanned returned equipment and directed customers to waiting area for efficient service.
- Transported full equipment bins to back, organized items into boxes, and secured with tape for streamlined storage.
Education
Assistant Animal Laboratory Technology - Diploma
Tennessee College of Applied Technology-Memphis
Memphis, TNHigh school diploma -
Ridgeway High School
Memphis, TNSkills
- Front desk management
- Customer service
- Appointment scheduling
- Customer relationship management
- Call handling techniques
- Call management
- Email management
- Documentation
- Administrative tasks
- Time management
- Multitasking and organization
- Attention to detail
- Conflict resolution
- Effective communication
- Relationship building
- Customer advocacy
- Problem identification
- Service standard compliance
- Operational efficiency
- Team leadership
- Active listening
- Operational efficiency
Certification
Veterinary Technician Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Petsuites
07.2023 - 08.2026
Veterinary Technician Intern
Cloverleaf Animal Clinic
03.2023 - 03.2023
Laboratory Animal Technician Intern
University of Memphis
12.2022 - 12.2022
Kennel Technician Intern
Memphis Animal Services
10.2022 - 10.2022
Lead Front Desk Receptionist
PetSuites
08.2021 - 08.2026
Kennel Technician Supervisor
PETSUITES
08.2021 - 07.2023
Sales Associate
Journeyz Kidz
12.2020 - 02.2021
Sales Associate
Hobby Lobby
09.2020 - 11.2020
Sales Associate
Old Navy
06.2020 - 08.2020
Cashier
Little Caesars
05.2019 - 05.2019
Greeter
XFINITY Store by Comcast
06.2018 - 07.2018
Assistant Animal Laboratory Technology - Diploma
Tennessee College of Applied Technology-Memphis
High school diploma -
Ridgeway High School