Molly Wisher
Kalamazoo,MI
Summary
Analytical Transportation Underwriter with expertise in Commercial Underwriting. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Service Manager
Hylant Group
03.2024 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
Transportation Underwriter
JM Wilson
07.2019 - 03.2024
- Currently work for the Columbus, OH office
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
Transportation Account Manager
The Campbell Group
05.2017 - 07.2019
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Maintained a book of Transportation business
Client Service Associate
Stifel Nicholas
11.2016 - 02.2017
- Communicated with clients regarding account services, statements, and balances.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Used excel spreadsheets to prepare and submit database statistics, graphs and charts to accurately track financial movements.
- Maintained and managed customer files and databases.
Education
Associates Degree - Business Management
Davenport University
Grand Rapids, MI 05.2016
Skills
- Data Collections
- Organizational Systems
- EPIC and Imageright Experience
- Salesforce and Outlook Experience
- Confidential Records Management
- Consultative Selling Techniques
- Commercial Insurance
- Information Updates
Certification
State of Michigan Producers License obtained 08/09/2017
Timeline
Client Service Manager
Hylant Group
03.2024 - Current
Transportation Underwriter
JM Wilson
07.2019 - 03.2024
Transportation Account Manager
The Campbell Group
05.2017 - 07.2019
Client Service Associate
Stifel Nicholas
11.2016 - 02.2017
Associates Degree - Business Management
Davenport University
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