Molly Zachary
Ankeny,Iowa
Summary
Bachelor of Arts, Marketing and Communication Central College, Pella, IA (2010)
Overview
15
15
years of professional experience
Work History
Amazon Flex Driver
Amazon
Des Moines, IA
08.2021 - Current
- Oversaw product delivery lifecycle beginning with product loading, safe and secure transportation, and customer delivery satisfaction
- Prioritized customer satisfaction with zero complaints and exceptional customer service
- Worked -30 hours/week during all times of the day including nights and weekends
Instacart Shopper
Instacart
Des Moines, IA
03.2021 - Current
- 100% of orders were completed either on-time or early with zero customer complaints
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings
- Used system software and technology to view and accept orders, and respond to special requests
Scheduler/Front Office Manager
I & H Nursing LLC
Ankeny, IA
05.2021 - 01.2023
- Assisted patients with scheduling in-home visits
- Assisted staff with creating efficient routes for in-home visits
- Optimized scheduling processes by implementing efficient software tools and organizational systems
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning
- Handled overhead flow by managing time conflicts, ordering supplies in a timely manner, and managing patients accounts
- Maintained high levels of customer satisfaction through diligent scheduling coordination
- Familiarity with Microsoft Office software, such as Excel, Word, and Powerpoint
- Familiarity in SaaS platform such as DocuSign
Day Care Provider Owner
Zachary Daycare
Ankeny, IA
01.2010 - 11.2020
- Maintained a safe and secure environment while adhering to all state licensing regulations and standards
- Developed processes for efficient record-keeping, time tracking and billing systems
- Used individual creativity and patience to make each child feel welcomed and happy
Education
Bachelor of Communication Studies - Communications
Central College
Pella, IA05.2010
Skills
- Friendly
- Positive Attitude
- Self-Directed
- Interpersonal Communication
- Efficiency and Time Management
- Scheduling and Coordinating
- Documentation And Reporting
- MS Office
- Excellent Communication
- Reliability and punctuality
Timeline
Amazon Flex Driver
Amazon
08.2021 - Current
Scheduler/Front Office Manager
I & H Nursing LLC
05.2021 - 01.2023
Instacart Shopper
Instacart
03.2021 - Current
Day Care Provider Owner
Zachary Daycare
01.2010 - 11.2020
Bachelor of Communication Studies - Communications
Central College