Molly Zahn
Scottsdale,AZ
Summary
Determined Business Owner with commitment to excellence and more than 5 years of experience. Effective collaborator promoting client success through digital marketing and consulting.
Overview
8
8
years of professional experience
Work History
CEO
Molly Zahn Social Media LLC
01.2018 - Current
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Account management of social media platforms.
- Creates high-quality content for clients to maximize visibility.
- Keynote speaker for countless financial, real estate and mortgage company events.
- Social Media Coach
Assistant General Manager
The Keg Steakhouse + Bar
04.2019 - 03.2020
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed lower-level managers.
- Audited other locations for operational purposes.
- Planned all regional culture/staff events.
Guest Services Manager
The Keg Steakhouse + Bar
05.2016 - 04.2019
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Set and managed policies for concierge services and guest relations.
- Developed and implemented strategies to improve guest experiences and build loyalty.
Dining Room Manager
The Keg Steakhouse + Bar
11.2015 - 05.2016
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
Education
No Degree - Psychology
Pima Community College
Tucson, AZ05.2015
High School Diploma -
Willow Canyon HS
Surprise, AZ05.2008
Skills
- Board Oversight
- Business Management and Development
- Mergers and Acquisitions
- Employee Motivation and Performance
- Public Relations Understanding
- Operational Analysis
- Operational Leadership
- Executive Leadership
- Change and Growth Management
- Integrity and Transparency
- Market Trend Expertise
- Business Consulting
- Adaptable and Flexible
- Approachable and Outgoing
- Thrive Under Pressure
- Sales Growth
- Public Speaking
Websites
Timeline
Assistant General Manager
The Keg Steakhouse + Bar
04.2019 - 03.2020
CEO
Molly Zahn Social Media LLC
01.2018 - Current
Guest Services Manager
The Keg Steakhouse + Bar
05.2016 - 04.2019
Dining Room Manager
The Keg Steakhouse + Bar
11.2015 - 05.2016
No Degree - Psychology
Pima Community College
High School Diploma -
Willow Canyon HS
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