Dustin Long
Clinton
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Training Support Specialist
VectorCSP
07.2025 - 06.2026
- Tracked and managed training administration for aircrew and squadron personnel, ensuring compliance and readiness. Notified crewmembers, schedulers, and unit leadership of upcoming training using multiple communication methods. Coordinated with aviation resource management personnel for timely, accurate updates to military records. Conducted monthly reviews of aviation and training documentation.
- Hours per week: 40
- Collaborated with cross-functional teams to enhance user experience and streamline support processes.
Subject Matter Expert, Joint Mission Planning Systems
HX5, LLC
10.2022 - 07.2023
- Managed forty Combat Air Force (CAF) system support representatives globally, enhancing cross-location collaboration. Tested and evaluated system updates and versions for various CAF program assets, ensuring operational readiness. Consolidated data from supported locations for program management reports, facilitating informed decision-making. Applied mission planning expertise for software and hardware requirements.
- Hours per week: 40
- Developed training materials for new processes and systems to enhance team knowledge and efficiency.
- Facilitated cross-functional collaboration to ensure alignment on project objectives and deliverables.
- Led initiatives to streamline operational workflows, resulting in improved process efficiency and reduced turnaround times.
System Support Representative
HX5, LLC
05.2022 - 10.2022
- Acquired and maintained CompTIA Security+ certification to enhance security posture of technological assets. Managed hardware and software updates for mission planning assets and electronic flight bags (EFB), ensuring operational readiness. Ensured compliance with applicable standards and guidance for technological assets under the federal government framework. Safeguarded Special Access Program (SAP) materials. Provided exceptional customer service to unit pilots and SAP staff, addressing technical issues and enhancing user satisfaction.
- Hours per week: 40
- Provided technical support for software and hardware issues, enhancing system functionality and user satisfaction.
- Diagnosed and resolved complex system problems using troubleshooting tools, improving response times and efficiency.
Aviation Resource Manager Craftsman
US Air Force
06.2011 - 06.2021
- Maintained pilot flight records, achieving 100% accuracy during audits to ensure compliance and readiness. Checked crew medical and training documents to confirm aircrew members were fit to fly. Validated aircrew ratings and flight incentive pays for assigned personnel. Processed aeronautical orders and updated databases in Aviation Resource Management System (ARMS) to streamline operational readiness. Created flight orders for various missions to meet command goals. Tracked flight hours to mitigate aircrew fatigue and enhance mission safety. Processed international clearances, passports, and visas to make sure aircrews were ready for global missions. Audited flight records to ensure strict compliance with strict aviation laws and military policies.
- Hours per week: 40
- Managed aviation resource allocation to optimize mission readiness and operational efficiency.
Education
Technical or occupational certificate - CompTIA Security+
CompTIA Security+
Klamath Falls, ORAssociate's degree - Aviation Management
Community College of the Air Force
Maxwell-Gunter AFB, AL01-2016
Skills
- Relationship management
- Customer service
- Support services
- Remote support
- Data entry
- Training coordination
- Recordkeeping skills
- Training documentation
- Attention to detail
- Client communication
- Customer empathy
Certification
CompTIA Security+, current
Timeline
Training Support Specialist
VectorCSP
07.2025 - 06.2026
Subject Matter Expert, Joint Mission Planning Systems
HX5, LLC
10.2022 - 07.2023
System Support Representative
HX5, LLC
05.2022 - 10.2022
Aviation Resource Manager Craftsman
US Air Force
06.2011 - 06.2021
Associate's degree - Aviation Management
Community College of the Air Force
Technical or occupational certificate - CompTIA Security+
CompTIA Security+