Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Languages
Timeline
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Momoh Banister Kamara

Burien,Washington

Summary

I am currently a senior at Washington State University pursuing a degree in International Business. Through my years of being employed I have gained diverse experiences across the different service and retail professions. I have gained skills in providing exceptional customer service, handling administrative duties, and ensuring operational efficiency. Also while demonstrating a strong ability to manage multiple tasks in fast-paced environments, maintaining high standards of customer satisfaction, developing relationships and operational excellence. I have become efficient in addressing customer inquiries, resolving issues, and enhancing overall client experiences, contributing positively to organizational abilities, along with a strong focus on details and a proactive way of solving problems, prepare me to succeed in any professional environment, consistently achieving good results and building strong relationships.

Overview

3
3
years of professional experience

Work History

Sales Representative

Nordstrom
Tukwila, Washington
06.2024 - Current
  • Possess comprehensive knowledge of men’s shoe brands, styles, fits, and trends, enabling personalized recommendations.
  • Proven track record in meeting and exceeding sales goals, using upselling techniques and relationship-building to drive repeat business.
  • Clear communicator, enhancing client interactions and overall experience.
  • Experienced in commission-based sales, self-motivated, and proactive in maximizing sales opportunities.
  • Proficient with POS systems, inventory tracking, and digital tools for efficient transactions.

Retail Sales Associate

Urban Outfitters
Tukwila, Washington
05.2023 - 08.2024
  • Promoted customer loyalty program or store credit card to meet performance targets
  • Maintained strong working relationships inside and outside organization
  • Suggested additional products and services to increase sales
  • Answered customer questions about return and exchange policies
  • Organized and faced products on shelves and in displays to comply with merchandising standards

Restaurant Waiter

Classic Eats
Burien, Washington
06.2021 - 08.2023
  • Worked with kitchen crew and fellow employees to maintain seamless service
  • Answered questions about menu selections and recommended food choices
  • Recommended and upsold additional menu items to improve sales
  • Took customer orders accurately and relayed them to kitchen staff
  • Occasionally table bussing and portioning food in the back kitchen, and dish washer
  • Developed positive communication with customers, and gained regular customers who requested for my service

Customer Service Representative

Robert Half
Seattle, Washington
06.2022 - 08.2022
  • Delivered fast and friendly service to handle questions and service complaints
  • Provided European and American clients with guided tours of luxurious RVs rented for summer excursions, ensuring an exceptional start to their travel experiences
  • Conducted daily inspections of each RV unit, examining both interior and exterior components to ensure they were in prime condition for client reception
  • Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions

Student Desk Assistant

Washington State University
Pullman, Washington
01.2022 - 05.2022
  • Assisted customers with information requests, both in-person and over phone
  • Responded to student lockout calls promptly, ensuring swift access to dormitories and enhancing student satisfaction
  • Managed the assignment and return of temporary dorm cards, maintaining accurate tracking to ensure security and accountability
  • Supervised student access into the building, monitoring entry points to uphold safety and security protocols
  • Handled the checkout of student mail, efficiently distributing correspondence and packages to ensure timely and accurate delivery to students

Education

Bachelor of Arts (B.A.) - International Business

Washington State University
Pullman
05.2025

Skills

  • Customer Service
  • Computer literacy
  • Product Knowledge
  • Relationship Building
  • Teamwork
  • Interpersonal skills
  • Flexible Schedule

Languages

English Native, Creole Intermediate, Spanish Intermediate

Accomplishments

  • Exectutive Board Member of the Pi Kappa Phi Fraternity
  • Gravette Scholarship
  • Gerri & Jim Passage Endow Scholarship

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Sales Representative

Nordstrom
06.2024 - Current

Retail Sales Associate

Urban Outfitters
05.2023 - 08.2024

Customer Service Representative

Robert Half
06.2022 - 08.2022

Student Desk Assistant

Washington State University
01.2022 - 05.2022

Restaurant Waiter

Classic Eats
06.2021 - 08.2023

Bachelor of Arts (B.A.) - International Business

Washington State University
Momoh Banister Kamara