Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Momtaj Mitul

Queens,NY

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

25
25
years of professional experience

Work History

Airlines Sales Associate

Rawshans Travel LLC
Jamaica, NY
11.2023 - Current
  • Created and maintained client records, including contact information, payment histories, and booking preferences.
  • Researched potential venues for clients, considering factors such as size of venue, cost, availability, and location.
  • Negotiated contracts with vendors to ensure competitive pricing on services such as catering and entertainment.
  • Organized travel arrangements for clients including flights, hotels, car rentals.
  • Coordinated all aspects of event planning from initial concept through post-event follow-up.
  • Worked closely with clients to develop detailed specifications for events that meet their needs and budget requirements.
  • Processed payments from clients in a timely manner according to established procedures.

Airline Customer Service Agent

United Airlines
Dhaka, Bangladesh
04.2020 - 02.2023
  • Greeted passengers and provided information about departure and arrival times.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
  • Resolved customer complaints in a timely manner.
  • Communicated effectively with other departments to ensure the best customer experience possible.
  • Performed check-in procedures for both domestic and international flights.
  • Verified passenger documentation ensuring compliance with applicable laws and regulations.
  • Ensured all boarding passes were printed accurately prior to flight departure time.
  • Processed refunds, exchanges, and upgrades when necessary.
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.

Flight Attendant

GMG Airlines
Dhaka, Bangladesh
03.2010 - 03.2018
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Verified boarding passes and passports for all passengers.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Delivered onboard customer service including food and beverage service.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Responded to medical emergencies as needed during flights.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.

Graphic Designer

Mustang International LTD
Dahaka, Bangladesh
10.2003 - 07.2009
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.
  • Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
  • Designed print materials such as brochures, flyers and posters for marketing campaigns.

Customer Service Executive

Aarong, Wari
Dhaka, Bangladesh
02.2000 - 08.2003
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Processed orders accurately and efficiently in accordance with company policies.

Education

Master of Arts - Humanresource

Jagannath University
Dhaka,Bangladesh
08-2022

Skills

  • Payment Processing
  • Sales Development
  • Inventory Control
  • Microsoft Office expertise
  • MS Word, Excel, and Outlook
  • Graphic Design
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)

Languages

English
Professional

Timeline

Airlines Sales Associate

Rawshans Travel LLC
11.2023 - Current

Airline Customer Service Agent

United Airlines
04.2020 - 02.2023

Flight Attendant

GMG Airlines
03.2010 - 03.2018

Graphic Designer

Mustang International LTD
10.2003 - 07.2009

Customer Service Executive

Aarong, Wari
02.2000 - 08.2003

Master of Arts - Humanresource

Jagannath University

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Momtaj Mitul