Mon Darjee
West Springfield,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Compass Group Hospital
EVS utility
Westfield, MA
03.2024 - 12.2025
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Holiday Inn
Housekeeping Services
Windsor, Connecticut
11.2023 - 03.2024
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed household errands and other essential duties.
Food Service Worker
Westren New England
Springfield, Massachusetts
01.2019 - 09.2022
- Served meals to customers in a friendly and courteous manner.
- Maintained safe food handling practices to prevent germ spread.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Replenished condiments at customer tables as needed.
- Prepared workstations with ingredients and tools to increase efficiency.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Maintained accurate records of sales transactions for end-of-day reports.
- Followed established cash handling procedures when collecting payment from customers.
- Made meals in accordance with company standards and requirements.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Monitored temperatures of prepared food and cold-storage areas.
Education
High School Diploma -
Lamidanda Secondary School
Bhutan 11-1976
Skills
- Inventory management
- Equipment maintenance
- Software testing
- Data analysis
- Strategic planning
- Customer service
- Time management
- Cross-functional collaboration
- Problem solving
- Effective communication
- Team building
- Service standards
- Quality assurance
- Safety protocols
- Process improvement
- Clerical support
Timeline
Compass Group Hospital
EVS utility
03.2024 - 12.2025
Holiday Inn
Housekeeping Services
11.2023 - 03.2024
Food Service Worker
Westren New England
01.2019 - 09.2022
High School Diploma -
Lamidanda Secondary School