Mona Baker
Hillsboro,OR
Summary
Enthusiastic about helping patients get necessary medical support by obtaining scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Providence Portland Medical Center
11.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
Senior Behavioral Technician
Kadiant, LLC
01.2019 - 11.2022
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Collaborated closely with mental health professionals with treatment plan implementation.
Behavioral Technician
Early Autism Services
01.2018 - 01.2019
Behavioral Technician
Center of Autism and Related Disorder
01.2016 - 01.2018
Educational Assistant
Quatama Elementary
01.2013 - 01.2016
Administration Assistant
LILE International Moving Company
01.2012 - 01.2013
Education
Associate of Arts in Finance and Banking Management -
Pembangunan National University
01.1999
Skills
- Problem-Solving
- FLUENT IN INDONESIAN
- Customer Service
- HIPAA Compliance
- Insurance verifying
- Medical terminology knowledge
Certification
American Heart Association Basic Life Support (AHA-BLS) for Health Care
Other
MS Office | Google | Adobe | MS Teams | MS Outlook | Central Reach | EPIC | Basic Excell | PDF
Timeline
Patient Service Representative
Providence Portland Medical Center
11.2022 - Current
Senior Behavioral Technician
Kadiant, LLC
01.2019 - 11.2022
Behavioral Technician
Early Autism Services
01.2018 - 01.2019
Behavioral Technician
Center of Autism and Related Disorder
01.2016 - 01.2018
Educational Assistant
Quatama Elementary
01.2013 - 01.2016
Administration Assistant
LILE International Moving Company
01.2012 - 01.2013
Associate of Arts in Finance and Banking Management -
Pembangunan National University
American Heart Association Basic Life Support (AHA-BLS) for Health Care
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