MONA CARLSSON
Oxford
Summary
Optimistic and personable individual that is enthusiastic about fostering a positive and productive work environment. Strong interpersonal skills and a real go-getter. Excellent communication and adaptability skills with effective time management and problem-solving expertise.
Overview
27
27
years of professional experience
Work History
Villages Charter School Guide
The Villages Charter School
06.2024 - Current
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for students.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Established positive relationships with guide members through fun and engaging conversation.
- Maintained safety standards during care, resulting in zero accidents or incidents.
Merchandiser
The Paper Store
01.2023 - 01.2024
- Hallmark card restock and organization
- Merchandising of Hallmark cards and specialty items
- Customer service
- Operating point of sale transactions
- Seasonal Employee
Office Manager
Ma-Golding DDS
01.2017 - 01.2021
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel while managing a business office.
- Appointment scheduling, filing insurance claims, managed patient accounts, posted insurance and patient payments.
Patient Insurance Coordinator
Kyle Lisenby DDS
01.2016 - 01.2017
- Obtained data such as patient information, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients while increasing patient satisfaction and morale.
Office Manager
Dr. Parish/Wheaton DDS
01.1999 - 01.2016
- Standardized office structures and processes to promote collaboration and increased performance.
- Optimized organizational systems for payment collections, AR, deposits and recordkeeping.
- Improved customer satisfaction through resolution and problem-solving skills.
Education
Associates - Dental Assisting
Bryman College
01.1978
Skills
- Well organized
- Clear written and oral communication
- Flexible and resourceful
- Excellent time Management
- Trustworthiness
- Engaging personality
- Creative solutions
Timeline
Villages Charter School Guide
The Villages Charter School
06.2024 - Current
Merchandiser
The Paper Store
01.2023 - 01.2024
Office Manager
Ma-Golding DDS
01.2017 - 01.2021
Patient Insurance Coordinator
Kyle Lisenby DDS
01.2016 - 01.2017
Office Manager
Dr. Parish/Wheaton DDS
01.1999 - 01.2016
Associates - Dental Assisting
Bryman College
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