Wes Barber
Sedona,Arizona
Summary
Key leader reporting to and mentored by the general manager with a primary responsibility for the day-to-day management overseeing the leadership team and employees creating a company culture that aligns with the Pink Jeep Tours mission and values. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Guide Manager
Pink Jeep Tours Sedona
06.2019 - Current
- Managed 3 guide supervisors, 2 trial maintenance technicians, and up to 100 tour guides
- Recruit, hire, train, develop, and retain outstanding tour guides, and guide supervisors to achieve optimum efficiency and outstanding performance, and to create positive, effective, and dynamic team
- Ensure company guidelines are followed and customers experience fun and informative tours
- Develop and analyze guide schedule to ensure best use of work load
- Review and update guide job descriptions and career paths as needed
- Develop and maintain positive relationship with Forest Service and other strategic partners
- Handled personnel issues, disciplinary actions, and paperwork in a timely manner and within Pink Jeep guidelines
- Consistently evaluated and improved policy and procedures to improve trails, work flow, best practices, and the Pink Jeep way
Tour Guide, First Aid Trainer
Pink Jeep Tours Sedona
12.2006 - 06.2019
- Provided professional and informative jeep tours
- Instructed and certify all guides in CPR and first aid training
- Served as mentor for Level 1 and Level 2 guides.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Store Manager
REI
06.1991 - 03.2005
- Performed all functions of store manager including but not limited to setting and maintaining sales goals, inventory control, hiring and supervising all store employees, prepared profit and loss statements, departmental budgets, managed payroll, organized and conducted training and cultivated and maintained relationships with vendor representatives.
Education
Emergency Medical Technician Certification -
Yavapai Community College
Cottonwood, Arizona06.2012
Bachelor’s Degree - Business Management
University of Oregon
Eugene, Oregon06.1990
Associate of Applied Arts - Business
Umpqua Community College
Roseburg, Oregon06.1986
Skills
- Encourage positive and effective communication
- Crisis management
- Operational efficiency
- Proficiently use Excel, Power Point and Word
- Effective and experienced trainer and educator
- Critical thinker
- Well organized
- Financially and budget minded
Certification
Certified Interpretive Guide – National Association of Interpretive Guides, 2008 – Present
Smith System Trained Driver – Smith System, May 2013 – Present
National Registered EMT – May 2012 – Present Wilderness First Aid Responder and EMT – May 2013 – Present
Certified CPR Instructor – American Health and Safety Institute – June 2013 – Present
Timeline
Guide Manager
Pink Jeep Tours Sedona
06.2019 - Current
Tour Guide, First Aid Trainer
Pink Jeep Tours Sedona
12.2006 - 06.2019
Store Manager
REI
06.1991 - 03.2005
Emergency Medical Technician Certification -
Yavapai Community College
Bachelor’s Degree - Business Management
University of Oregon
Associate of Applied Arts - Business
Umpqua Community College
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