Mona Lampropoulos
Midvale,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Compliance Official
Salt Lake City Corporation - Public Services
11.2006 - 11.2017
- Actively listened to 50-75 customers per day, handled concerns quickly which increased retention of customers to book at Snowbird by 25%.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Communicated with fans, coaches, players, and other umpires
Banquet Manager, Special Event Manager
Snowbird Ski and Summer Resort
02.1998 - 03.2002
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving and underage drinking.
- Developed and implemented strategies for successful event planning and execution.
- Ensured compliance with health and safety regulations at events.
- Analyzed data from previous events to identify areas of improvement.
- Negotiated contracts with vendors for supplies or services required at event.
- Compiled post-event reports summarizing financial performance, customer feedback.
- Designed contracts, collected fees and booked venues for events.
- Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
- Sourced speakers and special guests for wide range of corporate, industry and charitable events.
- Coordinated florists, photographers, and musicians for events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Assembled creative and innovative event attractions based on internal capabilities from 10-8000 guests during 8 weeks of Octoberfest.
- Delegated tasks to staff members to maximize production under tight deadlines.
Education
Bachelor of Arts - Graphic Design
Salt Lake Community College
Salt Lake City, UT05.2004
Skills
- Conflict Resolution
- Problem-Solving Ability
- Customer Service
- Customer Relations
- Time Management
- Decision-Making Skill
- Good Judgment
- Volunteer Coordination
- Special Events
- Microsoft Office
- Interpersonal Communication Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Compliance Official
Salt Lake City Corporation - Public Services
11.2006 - 11.2017
Banquet Manager, Special Event Manager
Snowbird Ski and Summer Resort
02.1998 - 03.2002
Bachelor of Arts - Graphic Design
Salt Lake Community College
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