Mona Lastrapes
HVAC Coordinator
Carrollton,TX
Summary
To obtain a challenging and rewarding position that will offer me the chance to utilize my current skills as well as offer me the opportunity to increase my knowledge. I am very goal and detail oriented, as well. I am a team player as a team builder and welcome goals and challenges.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
HVAC Coordinator
Bell Mechanical Services
Carrollton, TX
08.2014 - Current
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Monitored front areas so that questions could be promptly addressed.
- Updated account information to maintain customer records.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Applied for permits and schedule inspections, when needed.
Admitting Registration Team Lead
Ochsner Medical Center
Baton Rouge, LA
09.2003 - 03.2014
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Trained new team members by relaying information on company procedures and safety requirements.
- Handled complaints and resolved conflicts involving facilities or amenities.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
Education
No Degree - Broadcast Journalism
Texas Southern University
Houston, TX 05.2001 -
Associate - Clerk Typist
Delta School
Lafayette, LA 01.1987 - 03.1988
High School Diploma -
Plaisance High School
Opelousas, LA 08.1982 - 05.1986
Skills
Permit applications
Schedule Coordination
Project support
Timeline
HVAC Coordinator
Bell Mechanical Services
08.2014 - Current
Admitting Registration Team Lead
Ochsner Medical Center
09.2003 - 03.2014
No Degree - Broadcast Journalism
Texas Southern University
05.2001 -
Associate - Clerk Typist
Delta School
01.1987 - 03.1988
High School Diploma -
Plaisance High School
08.1982 - 05.1986