Mona Mccarville
Grand Island,NE
Summary
Dynamic hospitality professional with extensive experience at Buffalo Wild Wings, excelling in customer service and team leadership. Proven track record in optimizing inventory control and enhancing customer satisfaction through effective problem-solving. Skilled in staff training and development, fostering a collaborative environment that drives sales growth and operational excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Buffalo Wild Wings
05.2025 - Current
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management processes, including stock receiving and organization.
- Collaborated with team members to maintain visual merchandising standards and product displays.
- Engaged with customers to address inquiries and resolve issues promptly.
- Monitored sales floor activities to uphold safety and cleanliness standards.
- Participated in staff training sessions to enhance team productivity and service quality.
- Contributed to performance assessments by providing feedback on team dynamics and operational challenges.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Kitchen Manager
Buffalo Wild Wings
07.2022 - 05.2025
- Supervised kitchen staff to ensure compliance with food safety and sanitation standards.
- Streamlined inventory management processes to reduce waste and improve cost efficiency.
- Developed training programs for new hires, enhancing team performance and consistency.
- Coordinated daily kitchen operations to optimize workflow and maintain high service levels.
- Conducted regular inspections of kitchen equipment to ensure proper functioning and safety compliance.
- Collaborated with front-of-house staff to align service expectations and enhance overall dining experience.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Hospitality Manager
Buffalo Wild Wings
05.2021 - 07.2022
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Developed staff schedules to optimize labor costs and maintain service levels.
- Implemented inventory management procedures to minimize waste and improve accuracy.
- Analyzed customer feedback to identify areas for service improvement, driving guest satisfaction initiatives.
- Increased customer service ratings significantly through personable service.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
Manager
Buffalo Wild Wings
02.2017 - 05.2017
- Led team to achieve operational excellence through efficient workflow management and staff training.
- Developed and implemented training programs to enhance employee performance and service quality.
- Streamlined inventory management processes, reducing waste and optimizing supply chain operations.
- Coordinated scheduling to ensure adequate staffing levels during peak hours, improving customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 02.2017
- Created customized sandwiches based on customer preferences and dietary restrictions.
- Ensured cleanliness and organization of food preparation areas to meet health standards.
- Trained new employees on sandwich-making techniques and customer service protocols.
- Managed inventory levels, restocking supplies to maintain efficient operations.
Self-employeed Truck Driver
Caudie Trucking
12.2015 - 05.2016
- Ensured compliance with federal and state transportation regulations to maintain safety standards.
- Conducted pre-trip inspections to verify vehicle safety and functionality prior to departures.
- Maintained accurate logs of driving hours, fuel usage, and maintenance activities for reporting purposes.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
High School Diploma -
Loup City Public
Loup City, NESkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Staff supervision
- Store operations
- POS systems operations
- Employee scheduling
- Hiring and training
- Upselling and cross selling
- Work Planning and Prioritization
- Goals and performance
- Mentoring and coaching
- Loss prevention
- Sales growth
- Inventory counting
- Order management
- Records management
- Billing
- Verbal and written communication
- Decision-making
- Staff training/development
Certification
- Lead Certification Training - 2024
Timeline
Assistant Store Manager
Buffalo Wild Wings
05.2025 - Current
Kitchen Manager
Buffalo Wild Wings
07.2022 - 05.2025
Hospitality Manager
Buffalo Wild Wings
05.2021 - 07.2022
Manager
Buffalo Wild Wings
02.2017 - 05.2017
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 02.2017
Self-employeed Truck Driver
Caudie Trucking
12.2015 - 05.2016
High School Diploma -
Loup City Public