MONA MCGINNIS
Kaneohe,HI
Overview
7
7
years of professional experience
Work History
Service Specialist
Maui Brewing Co
03.2023 - Current
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly | Work every shift with a positive attitude | Managed orders and accompanying financial transactions using digital Point of Sale system | Knowledgeably recommended menu items based on customer needs and preferences | resolved customer concerns
- Ensured maintenance of food hygiene in accordance with standards
Director of Hospitality
Euphonics Presents
08.2021 - 06.2022
- Organized logistics of event preparation, including artist lodging, artist transportation, and venue decor | Applied budget frugally to ensure no cost overruns & timely payment of touring artists | Oversaw all artist relations, and event logistics | Proactively communicate with diverse clientele
Client Relations
Studio 22k
07.2020 - 06.2022
- Developed social media strategies for TikTok and Instagram by auditing existing platforms, analytics and tracking trends | Pitch creative concepts & write two articles per week for company blog | Conducted research to develop content that is engaging, timely and relevant for targeted audiences
Creative Marketing Advisor
Kiawe Outdoor
01.2019 - 06.2022
- Created innovative concepts & project direction | Conceptualized marketing ideas into simple proposals to increase brand to customer awareness | Collaborated with Kiawe team to continuously develop new marketing campaigns | Coordinated & promoted events
Lead Barista & Venue Manager
Paia Bay Coffee & Bar
11.2020 - 11.2021
- Consistently acted as a supportive and valuable team member.
Bar Manager
Wailuku Coffee Co
11.2020 - 04.2021
- Proven knows of coffee preparation, and different brewing methods | Took clients orders, prepared and served product | Maintained cleanliness of work space for maximum efficiency | Anticipated client and store needs by constantly evaluating the environment for cues | Proven ability to multitask under pressure
Education
Associate of Arts - Art Business
Indiana University of Pennsylvania
Indiana, PA05.2020
Skills
- Customer Service Client Relations Event Management Team Leadership Conflict Management Creative Consultation Cash Handling Multitasking Coffee Expertise
Timeline
Service Specialist
Maui Brewing Co
03.2023 - Current
Director of Hospitality
Euphonics Presents
08.2021 - 06.2022
Lead Barista & Venue Manager
Paia Bay Coffee & Bar
11.2020 - 11.2021
Bar Manager
Wailuku Coffee Co
11.2020 - 04.2021
Client Relations
Studio 22k
07.2020 - 06.2022
Creative Marketing Advisor
Kiawe Outdoor
01.2019 - 06.2022
Associate of Arts - Art Business
Indiana University of Pennsylvania
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