Summary
Overview
Work History
Education
Skills
Timeline
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Mona R. Chandler

5467 Ravine Bluff Ct. Columbus,Ohio

Summary

Detail- orientated professional offering 20 +years of customer service experience. Dedicated to thoroughly and accurately provide resolutions to customer concerns with forward thinking and knowledgeable strategies to achieve company objectives.

Overview

29
29
years of professional experience

Work History

OMNI CHANNEL CUSTOMER CARE AGENT

Big Lots Inc.
Columbus, Ohio
03.2017 - 02.2025
  • Respond to customer inquiries regarding online orders and website issues.
  • Work with the E-Commerce team, partnering with national vendors to ensure product availability and shipping readiness.
  • Report and resolve pricing, damaged and defective products, and delivery problems using multiple system applications.
  • Created purchase orders, processed order cancellations, and monitored customer deliveries.

CUSTOMER SERVICE REPRESENTATIVE

BankSupplies Inc.
Belleville, Michigan
06.2015 - 12.2016
  • Responsible for processing and fulfilling orders daily with accuracy.
  • Provides ordering assistance to Customers in selecting products based on product knowledge.
  • Quote item pricing relative to volume purchases and freight guidelines.
  • Schedule customer deliveries, and handle order delivery issues when necessary.

INDEPENDENT CONTRACTOR

Slatkin Corporation
Belleville, Michigan
03.2004 - 04.2015
  • Provide cleaning services for a 21 building apartment community.
  • Contracted to prepare, sanitize and maintain the interior/ exterior areas of each building; creating a welcoming environment for all tenants.

CALL CENTER OPERATOR CUSTOMER

Metro One Telecommunication
Farmington Hills, MI
06.2001 - 09.2003
  • Provided exemplary customer service on incoming calls.
  • Processed an average of 500- 900 calls daily with efficiency.
  • Provided directory assistance with enhanced services to subscribing mobile customers.

PUBLIC HOUSING ASSISTANT

Inkster Housing Commission
Inkster, MI
08.2000 - 12.2000
  • Responsible for reviewing and processing public housing applications.
  • Assessed and calculated rental payments based upon individual incomes.
  • Scheduled and conducted all applicant screenings and orientations to ensure HUD guidelines are met.

ENFORCEMENT SPECIALIST

Washtenaw County Trial Court
Ann Arbor, MI
06.1996 - 03.2000
  • Perform administrative duties to the Friends of the Court clients and staff.
  • Investigated and enforced non-compliant clients through court litigation.
  • Prepared license suspensions, subpoenas, liens, garnishments for the Enforcement Attorney.
  • Processed Income Withholding Orders, Employer Warning letters, distributed notifications for Order to Show Cause hearings.

Education

Associate of Arts - Retail Merchandising

Ferris State University
Big Rapids, Michigan

Skills

  • Strong work ethic
  • Exceptional Customer service
  • Customer focused
  • Detail Oriented
  • Multitasking and organization
  • Strong Interpersonal Skills
  • Task prioritization
  • Computer Savvy/Microsoft Office
  • Problem Resolution
  • Time management

Timeline

OMNI CHANNEL CUSTOMER CARE AGENT

Big Lots Inc.
03.2017 - 02.2025

CUSTOMER SERVICE REPRESENTATIVE

BankSupplies Inc.
06.2015 - 12.2016

INDEPENDENT CONTRACTOR

Slatkin Corporation
03.2004 - 04.2015

CALL CENTER OPERATOR CUSTOMER

Metro One Telecommunication
06.2001 - 09.2003

PUBLIC HOUSING ASSISTANT

Inkster Housing Commission
08.2000 - 12.2000

ENFORCEMENT SPECIALIST

Washtenaw County Trial Court
06.1996 - 03.2000

Associate of Arts - Retail Merchandising

Ferris State University

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Mona R. Chandler