Mona Rollins
Jacksonville,United States
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new customer facing role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
AmeriHealth Caritas
Jacksonville, FL
11.2022 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
Resolution Specialist
Express Scripts
Port Saint Lucie, FL
11.2009 - 12.2021
- Researched complex customer service requests involving multiple departments and personnel within the organization.
- Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
- Provided training sessions for new hires on how to effectively resolve customer complaints.
Education
High School Diploma -
Wintersburg
Huntington Beach, CA06-1978
Skills
- Call Management
- Product Knowledge
- Inbound and Outbound Calling
- Complaint resolution
- Customer Education
Timeline
Customer Service Representative
AmeriHealth Caritas
11.2022 - 03.2024
Resolution Specialist
Express Scripts
11.2009 - 12.2021
High School Diploma -
Wintersburg