Mona Young
Mohave Valley,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Used Car Manager
DCH Toyota of Torrance
04.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined administrative tasks such as paperwork processing, improving efficiency within the department without compromising quality.
- Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Collaborated with service department to ensure thorough inspections and repairs on vehicles prior to sale.
Used Car Director
LAcarGUY
11.2013 - 02.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Optimized trade-in evaluation procedures to maximize value for both dealership and customers, improving customer retention rates.
- Spearheaded cross-departmental initiatives to improve overall dealership performance, resulting in increased profitability.
- Increased used car sales by implementing strategic marketing initiatives and optimizing inventory management.
- Analyzed market trends and adjusted inventory accordingly, maximizing profit potential and minimizing aged inventory risks.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
Assistant Used Car Manager
FRONTIER TOYOTA
02.1997 - 02.2013
- Collaborated with service department to ensure thorough inspections and repairs on vehicles prior to sale.
- Maintained up-to-date knowledge of industry trends and regulations affecting pre-owned vehicle sales.
- Cultivated a professional and welcoming atmosphere at the dealership, fostering long-term customer loyalty.
- Played a key role in resolving customer complaints, turning negative experiences into opportunities for repeat business.
- Supported the general manager in daily operations while managing multiple aspects of the dealership''s business simultaneously.
- Managing new car stop sale recalls (write repair orders)
Education
High school diploma -
Polytechnic High School
Sun Valley, CASkills
- Customer relationship management
- Purchasing
- Pricing strategy
- Negotiation
- Appraisals
- Trade appraisal
- Profit maximization
- Auto sales negotiation
- Car reconditioning
- Used car market expertise
- Federal, state, local compliance
- Used car market knowledge
- Customer relationship building
- Vehicle acquisition
- Problem-solving
- Problem-solving abilities
- Multitasking
- Reliability
- Team motivation
- Adaptability and flexibility
- Appointment scheduling
- Verbal and written communication
- Decision-making
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Professional Working
Timeline
Used Car Manager
DCH Toyota of Torrance
04.2023 - Current
Used Car Director
LAcarGUY
11.2013 - 02.2023
Assistant Used Car Manager
FRONTIER TOYOTA
02.1997 - 02.2013
High school diploma -
Polytechnic High School
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