Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MONA ZIANI

Coppell,TX

Summary

Outgoing Account Coordinator with 14 years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes. Process improvement for high level customer service. Brand management for national accounts and special service coordination for sales and tech support.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Rental Coordinator-Sales Coordinator

Texas Industrial Energy
01.2022 - Current
  • Take customers calls & emails and sales requests for rental equipment and used .
  • Handle paperwork associated with the rental of equipment.
  • Coordinate shop work , delivery , computer generated agreements and invoicing .
  • Coordinator all rental , used and new sales orders .
  • Assist with all system rental needs by setting reservations , creating rental contracts , and invoicing monthly and final billings.
  • Optimizing the process flow between various sales Departments and management .
  • Facilitate Worksale of equipment through management , purchase order issuance , invoice processing and document retention .WorWorki>work with reOtherDirector on special projects , asset management and inventories including physical inventory for the shop OtheOther>other duties as assigned.

CUSTOMER ACCOUNT MANAGER II

AMN Healthcare
11.2019 - 01.2022
  • Cultivates and sustains effective client relationships by resolving process and service issues
  • Resolves Healthcare Professionals’ (HPs) questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines, banks wires
  • Handles an account of Healthcare Professionals and maintains industry recognized benchmarks for resolution time, Average Speed to answer, and customer satisfaction
  • Consults on staffing needs and processes, by partnering with AMN Recruiters
  • Conducts daily communications with facility clients to obtain confirmation of hours worked to help expedite payroll and billing processes, including verbal timecards
  • Answer incoming calls and emails from Healthcare Professionals regarding payroll, reimbursement, and time reporting questions, with a goal of providing first call resolution for superior customer service
  • Utilize multiple internal systems such as PeopleSoft, Great Plains, AMIE or SBDEV, COVEO, STAFPAK, JDEDWARD and Connect to research and resolve pay/bill inquiries
  • Partner with Healthcare Professionals, Clients, and Sales to collect approved time records
  • Ensure a timely disbursement to our partners, leading to a great customer experience
  • Manage invoice discrepancies by partnering with internal and external customers such as Healthcare Professionals, Clients, Payroll, Billing, Contracts, Time Processing, Housing/Travel, Client Accounting and Sales
  • Diffuse dissatisfied customers by demonstrating empathy in response to verbal and written communications, address complex issues to maintain customer loyalty.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.

CUSTOMER SERVICE SPECIALIST

Darling Ingredients
10.2016 - 11.2019
  • Provide service support to the restaurant service customers:
  • Answer customer calls on a centralized 855-DARPRO line
  • Conduct all communications regarding services for all customers stores or restaurants
  • Research and resolve all pending resolution service requests
  • Provide necessary troubleshooting to customers in regards of onsite equipment and advice on future resolutions
  • Facilitate and coordination communication between recycle plants and the sales team
  • Track, monitor and communicate service expectations to ensure timely services are being performed as contracted
  • Track equipment installations and advise of any delays or ETA, Maintain in house database related to all client information
  • Keep multiple and comprehensive operational spreadsheets updated, necessary client information into a host system and call logs
  • Support all new programs for a better customer experience.

INTERNATIONAL FREIGHT COORDINATOR

NATERRA INTERNATIONAL INC
06.2010 - 10.2016
  • Routinely display the proficiency to create, manage, operate, and effectively execute various initiatives related to total order management requirements for the International Division
  • Maintain operations through the accurate tracking of the progress of every purchase order processing until completion and payment is received
  • Communicate and collaborate with vendors, freight forwarders, agents, distributors, and retailers
  • Provide support to the International Sales and Marketing team through a variety of tasks related to logistics, operations, accounting, and health registrations
  • Effectively handle international documentation that consists of Commercial Invoicing, Shippers Letter of Instruction (SLI’s), and North America Free Trade Agreement (NAFTA)
  • Frequently communicate with freight forwarding agents, brokers, and compliance personnel to provide timely resolutions along with answering export related shipments, product, or compliance concerns.

Education

Mona Ziani

Associate of Applied Science -

Saint Gabriel
2006

associate degree - English Language And Literature

Brookhaven College
Farmers Branch, TX
2009

Skills

Sage 50 Accounting

  • Oracle

◦ SALES FORCE
◦ AMIE
◦ PEOPLESOFT
◦ CONNECT
◦ GENESYS
◦ ZENDESK
◦ OSC

  • Rental Agreement
  • Rental management
  • Data Entry
  • Clerical Support
  • Self-Motivated
  • Critical Thinking
  • Multitasking Abilities

Certification

COMMUNICATION PASSION CUSTOMER FOCUS INNOVATION EMPATHY STRESS MANAGEMENT PRODUCT KNOWLEDGE TEAMWORK BILINGUAL ORACLE SALES FORCE AMIE PEOPLESOFT JDEDWARDS STAFPAK COVEO CONNECT GENESYS ZENDESK OSC SAGE EXCEL WORD

Languages

French
Native or Bilingual

Timeline

Rental Coordinator-Sales Coordinator

Texas Industrial Energy
01.2022 - Current

CUSTOMER ACCOUNT MANAGER II

AMN Healthcare
11.2019 - 01.2022

CUSTOMER SERVICE SPECIALIST

Darling Ingredients
10.2016 - 11.2019

INTERNATIONAL FREIGHT COORDINATOR

NATERRA INTERNATIONAL INC
06.2010 - 10.2016

Mona Ziani

Associate of Applied Science -

Saint Gabriel

associate degree - English Language And Literature

Brookhaven College

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