Monaca Umipig
Fort Walton Beach,FL
Summary
Dynamic Customer Service Representative with a proven track record at Publix Grocery, excelling in complaint resolution and fostering customer loyalty. Skilled in active listening and POS systems, I effectively managed high-stress situations, enhancing user experience and driving repeat business through empathetic support and critical thinking.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Publix Grocery
Crestview, FL
01.2018 - Current
- Provided prompt and courteous assistance to customers, addressing inquiries and resolving issues effectively.
- Managed cash register operations, ensuring accurate transactions and efficient service during peak business hours.
- Collaborated with team members to uphold store cleanliness and safety standards, promoting a welcoming environment.
- Trained new employees on customer service protocols and store policies, fostering a knowledgeable workforce.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
J.M Tate High School
Cantonment, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Professional telephone demeanor
- Complaint handling
- Complaint resolution
- Payment processing
- Product knowledge
- POS systems expert
Timeline
Customer Service Representative
Publix Grocery
01.2018 - Current
High School Diploma -
J.M Tate High School