Monae Maiden
Baltimore,MD
Overview
15
15
years of professional experience
Work History
Facilities EVS
Johns Hopkins Hospital
05.2025 - Current
- Company Overview: Johns Hopkins Hospital 410-955-5000
- Responsible for maintaining the cleanliness and sanitation of hospital facilities, including patient rooms, clinical areas, and public spaces, infection control and ensuring a safe environment for patients, staff, and visitors.
Mail Carrier
US Postal Service
12.2023 - 04.2025
- Deliver and collect mail for designated routes. Handle registered, certified, and insured mail, collect payments for COD items, and provide customers with postal information.
Supervisor
Loyola University Maryland
Baltimore, MD
01.2022 - 03.2024
- Oversaw daily operations and ensured compliance with university policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Coordinated schedules and delegated tasks to optimize workflow efficiency.
- Conducted performance evaluations, providing constructive feedback for staff development.
- Monitored inventory levels and managed supply procurement to reduce costs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Test Center Customer Service Representative
Prometric
02.2011 - 11.2021
- Provide call center customer service support to candidates for board certification and the test taking process. Answer 50-75 calls per day ensuring all candidates are properly registered for testing. Answer calls within management standards, consistently deliver quality call handling and meet established metric goals.
Education
High School Diploma - Microsoft Certified
Digital Harbor High School
05.2011
Skills
- Type 45 wpm
- Ability to multitask in fast-paced environment
- Intermediate computer software skills
- Call center/Customer service skills
- Problem-solving
- Critical thinking skills
- Excellent verbal and written communication skills
Timeline
Facilities EVS
Johns Hopkins Hospital
05.2025 - Current
Mail Carrier
US Postal Service
12.2023 - 04.2025
Supervisor
Loyola University Maryland
01.2022 - 03.2024
Test Center Customer Service Representative
Prometric
02.2011 - 11.2021
High School Diploma - Microsoft Certified
Digital Harbor High School