Monae Maiden
Baltimore,MD
Overview
15
15
years of professional experience
Work History
Facilities EVS
Johns Hopkins Hospital
05.2025 - Current
- Company Overview: Johns Hopkins Hospital 410-955-5000
- Responsible for maintaining the cleanliness and sanitation of hospital facilities, including patient rooms, clinical areas, and public spaces, infection control and ensuring a safe environment for patients, staff, and visitors.
Mail Carrier
US Postal Service
12.2023 - 04.2025
- Deliver and collect mail for designated routes. Handle registered, certified, and insured mail, collect payments for COD items, and provide customers with postal information.
Supervisor
Loyola University Maryland
01.2022 - 03.2024
- Oversaw daily operations and ensured compliance with university policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Coordinated schedules and delegated tasks to optimize workflow efficiency.
- Conducted performance evaluations, providing constructive feedback for staff development.
- Monitored inventory levels and managed supply procurement to reduce costs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Test Center Customer Service Representative
Prometric
02.2011 - 11.2021
- Provide call center customer service support to candidates for board certification and the test taking process. Answer 50-75 calls per day ensuring all candidates are properly registered for testing. Answer calls within management standards, consistently deliver quality call handling and meet established metric goals.
Education
High School Diploma - Microsoft Certified
Digital Harbor High School
05.2011
Skills
- Type 45 wpm
- Ability to multitask in fast-paced environment
- Intermediate computer software skills
- Call center/Customer service skills
- Problem-solving
- Critical thinking skills
- Excellent verbal and written communication skills
Timeline
Facilities EVS
Johns Hopkins Hospital
05.2025 - Current
Mail Carrier
US Postal Service
12.2023 - 04.2025
Supervisor
Loyola University Maryland
01.2022 - 03.2024
Test Center Customer Service Representative
Prometric
02.2011 - 11.2021
High School Diploma - Microsoft Certified
Digital Harbor High School
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