Monae Thornton
Buffalo,NY
Summary
Dedicated and energetic customer service representative committed to delivering top-notch care. Known for meticulous attention to detail and unwavering positive attitude. Excels in multitasking, prioritizing, and time management. Excellent communication skills and strong team player mindset. Consistently contributes to a collaborative and efficient work environment.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Clerk
Woodmark Pharmacy
05.2023 - 10.2024
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Collection Specialist
American Coradius International, LLC
08.2018 - 05.2024
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to inquire about overdue payments
- Take actions to encourage timely debt payments
- Process payments
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status.
- Maintained high volume of calls and met demands of busy and productive group.
Aircraft Cleaner
Prime Flight
05.2017 - 05.2018
- Direct lift truck movement and positioning in the Airport
- Remove all trash from aircraft
- Clean and restock all lavatories and aircraft floor
- Clean all seats, seat back pockets, tray tables and replace soiled magazines
- Exceed Prime Flight customer service and safety standards.
Cook
Beechwood Continuing Care
05.2016 - 06.2017
- Prepared and directed the preparation of food items
- Adhered to written recipes, menus, and individual diet orders
- Prepared food items, special diets, desserts, and salads for meal times
- Assured that each resident received food in accordance with their care plan, physicians orders, and resident preferences
- Maintained strict compliance with established policies
- Assisted in orientation and on-the-job training of newly hired dietary staff.
Cashier
Party City
10.2015 - 06.2016
- Greet customers when entering or leaving establishment
- Handled cash, credit or check transactions
- Scan goods and collect payments
- Ensured pricing was correct
- Issue change, receipts, refunds or tickets
- Ensured customer satisfaction.
Education
Bachelor’s Degree - Criminal Justice
Buffalo State College
05.2025
Associates Degree - General Studies
Erie Community College
05.2016
Skills
- Windows 10
- MS Word
- Excel
- Invoice Processing
- Payment posting
- Statement Review
- Bank Deposits
- Strong negotiation skills
- Data entry proficiency
- Customer Service
- Financial Transactions
- Call center experience
- Account Management
Timeline
Accounts Receivable Clerk
Woodmark Pharmacy
05.2023 - 10.2024
Collection Specialist
American Coradius International, LLC
08.2018 - 05.2024
Aircraft Cleaner
Prime Flight
05.2017 - 05.2018
Cook
Beechwood Continuing Care
05.2016 - 06.2017
Cashier
Party City
10.2015 - 06.2016
Bachelor’s Degree - Criminal Justice
Buffalo State College
Associates Degree - General Studies
Erie Community College
Similar Profiles
MOHAMED OMARMOHAMED OMAR
Certified pharmacy technician at Woodmark pharmacyCertified pharmacy technician at Woodmark pharmacy
Mohamed OmarMohamed Omar
Certified Pharmacy Technician at Woodmark pharmacyCertified Pharmacy Technician at Woodmark pharmacy
Huiyoun SongHuiyoun Song
Pharmacist at Star PharmacyPharmacist at Star Pharmacy