Tammy Wheeler
Memphis,TN
Summary
Quality-driven Accounts Receivable Rep with 10 years of comprehensive experience working with teammates to support accounting functions. Accurately inputs data and records day-to-day transactions. Solid understanding of basic bookkeeping and accounts payable and receivable. Account
Overview
14
14
years of professional experience
Work History
Accounts Receivable Clerk
Sedgwick Claims Management
Memphis , TN
07.2019 - 11.2022
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Processed payments for valid claims according to established procedures.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
Collections Representative/Customer Service Associate
MCR Safety
MEMPHIS , TN
03.2016 - 02.2019
- Contacted customers to discuss and resolve past due accounts.
- Negotiated repayment terms with customers in accordance with company policy.
- Processed payments received by mail, phone or online transactions.
- Handled irate customers smoothly to achieve performance targets.
Customer Service Representative
Wells Fargo Home Mortgage
Minneapolis , MN
06.2011 - 01.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Reviewed loan documents to ensure accuracy and compliance with regulatory guidelines.
- Conducted research on past-due accounts to identify delinquency factors and initiated collection efforts.
- Resolved customer inquiries regarding payment plans, interest rates, account balances, escrow accounts.
Prior Authorization Specialist
Express Scripts
Bloomington, MN
09.2008 - 06.2011
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
Education
Associate of Science - Business Administration And Management
Minneapolis Community And Technical College
Minneapolis, MN04.2015
Skills
- Collections Understanding
- Invoice and Payment Processing
- Customer Service Excellence
- Administrative Management
- Credit and Collections
- Goal Setting
- Call Center Background
- Mortgage Banking and Analysis
- Proficiency in Microsoft Word, Excel, Windows 2000, SAP, AS400, FoxPro, NextGen , and Alphanumeric 10-key
Timeline
Accounts Receivable Clerk
Sedgwick Claims Management
07.2019 - 11.2022
Collections Representative/Customer Service Associate
MCR Safety
03.2016 - 02.2019
Customer Service Representative
Wells Fargo Home Mortgage
06.2011 - 01.2016
Prior Authorization Specialist
Express Scripts
09.2008 - 06.2011
Associate of Science - Business Administration And Management
Minneapolis Community And Technical College
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