Monalisa Evangelista
Beverly,MA
Summary
Took some time off from work after COVID to take care of family. Eager and highly motivated to seek and maintain a full time position that offers professional challenges utilizing 10+ years working experience as a Receptionist, Administrative, Manager & Keyholder. Committed to delivering customer/client service, experience and support to exceed expectations and proficient in resolving customer/client service conflict for customer/client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness approach to handing daily tasks and expectations.
Overview
13
13
years of professional experience
Work History
Receptionist/Keyholder
Churchill Properties
09.2019 - 03.2020
- Completed office opening and closing procedures.
- Provided support consisting of greeting all visitors and clients professionally, which included offering refreshments to clients before client appointment, screening and routing incoming calls from multi-lined phone system and distributing incoming correspondence to correct office staff and real estate agent.
- Assisted real estate agents with any preparation for client appointments and weekly scheduled Open Houses.
- Maintained cleanliness of office to give all visitors and clients positive impression and stocked office when needed.
Office Manager/Receptionist/Keyholder
Jackson Hewitt Tax Service
12.2017 - 12.2019
- Completed office opening and closing procedures.
- Trained new receptionist hires and being on call for receptionist support, helped manage office when owner was away, receptionist shift coverage, and ran errands.
- Contacted previous clients to company and office and to those expressing interest to add more sales for company.
- Produced high-quality office correspondence, spreadsheets, and sales fliers, which included distributing fliers to businesses within city and local towns.
- Created, maintained and updated filing systems for paper and electronic documents.
- Prepared bookkeeping for office accounting and various business clients accounting for for tax preparation use, which included meeting clients at office during office hours or outside of office after hours.
- Committed to delivering customer experience to exceed expectations and in resolving customer service issues for customer satisfaction.
- Provided Administrative/Receptionist support to office, which consisted of greeting all visitors and clients professionally to give positive first impression of company, which included offering refreshments to clients before client appointment, screening and routing calls, taking messages, handling and sorting mail and packages, confirming and preparing for client appointments, updating eraser board information and office campaign displays when needed, maintaining physical client files and records, office and kitchen inventory, watering plants when needed, copying, scanning, faxing, and emailing.
- Maintained cleanliness of office to give all visitors and clients positive impression , which included after hours cleaning.
- Managed compliance to keep organization operating within legal and regulatory guidelines
Receptionist/Keyholder
Jackson Hewitt Tax Service
12.2017 - 04.2018
- Completed office opening and closing procedures.
- Worked shift coverage at the Lynn and Salem location when needed.
- Prepared the bookkeeping for the owner and multiple business clients for tax preparation use
- Committed to delivering customer experience to exceed expectations and in resolving customer service issues for customer satisfaction
- Provided Administrative/Receptionist support to the office, which consisted of greeting clients and visitors, screening and routing calls, taking messages, handling and sorting mail and packages, confirming and preparing for client appointments, maintaining physical client files and records, office inventory, copying, scanning, faxing, and emailing.
- Maintained the cleanliness of the office to give all visitors and clients a positive impression.
Independent House Cleaner & Personal Assistant
Independent Contractor
08.2007 - 12.2017
- Cleaned and disinfected residential homes using various cleaning procedures and techniques to clean efficiently on weekly schedule and moving furniture when needed or requested
- Adhered to professional house cleaning checklist
- Abided by established cleanliness standards and maintained equipment
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Rendered extra services outside of housecleaning work, such as dropping off donations, picking up lunch, various errands, school paperwork assistance, classroom cleaning, organizing and set up for start and end of school year.
Education
High School Diploma -
Lynn English High School
Lynn, MA06.1987
Skills
- Receptionist & Administrative support
- Customer service, support and resolution
- Dependable
- Adaptable
- Multi-tasking
- Organization
- Initiative & problem solving
- Self-motivated
- Time management
- Written & Verbal Communication
- Friendly, positive attitude with empathy to people's needs
- Ability to work under pressure
Timeline
Receptionist/Keyholder
Churchill Properties
09.2019 - 03.2020
Office Manager/Receptionist/Keyholder
Jackson Hewitt Tax Service
12.2017 - 12.2019
Receptionist/Keyholder
Jackson Hewitt Tax Service
12.2017 - 04.2018
Independent House Cleaner & Personal Assistant
Independent Contractor
08.2007 - 12.2017
High School Diploma -
Lynn English High School
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